--- title: "Reveal Academy FAQ" slug: "reveal-academy-faq" description: "Frequently asked questions about Reveal Academy, exams, and continuing education courses (CECs)" updated: 2026-09-24T16:30:14Z published: 2026-09-24T16:30:14Z canonical: "docs.revealdata.com/reveal-academy-faq" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.revealdata.com/llms.txt > Use this file to discover all available pages before exploring further. # Reveal Academy FAQ ## Account management ****How do I create a Reveal Academy account?**** Go to Reveal Academy and click **Create Account** in the middle of the page to set up your free student profile. No credit card is required to create an account or to browse the catalog. Fees only apply if you choose to take a certification exam. ****Who do I contact if I’m having trouble creating my account?**** Submit a request through the [Reveal Academy Support Form](https://forms.cloud.microsoft/pages/responsepage.aspx?id=DELa8H9bKES4VczyjtlgpBy2CkMNvatNgzSR4sB13DJUQVRSNFBGS0w4RlU2MzJCTlAxUEg2NVlUSSQlQCN0PWcu) or email [training@revealdata.com](mailto:training@revealdata.com) and our team will take care of it for you. Let us know the email address you'd like to use, and our team can set the account up on your behalf. ****How do I delete my account?**** Submit a request through the [Reveal Academy Support Form](https://forms.cloud.microsoft/pages/responsepage.aspx?id=DELa8H9bKES4VczyjtlgpBy2CkMNvatNgzSR4sB13DJUQVRSNFBGS0w4RlU2MzJCTlAxUEg2NVlUSSQlQCN0PWcu) or email [training@revealdata.com](mailto:training@revealdata.com) and our team will take care of it for you. Just let us know you'd like your account permanently deleted. > [!CAUTION] > Warning > > Account deletion is permanent and cannot be undone. Deleting your account will: > > - Permanently remove your course and exam progress. > - Disable your access to the Reveal Academy Marketplace. > - Disable your ability to renew certifications. > > Our team will always confirm with you by email before completing the deletion, so you have a chance to change your mind. ****How do I reset or change my password?**** Submit a request through the [Reveal Academy Support Form](https://forms.cloud.microsoft/pages/responsepage.aspx?id=DELa8H9bKES4VczyjtlgpBy2CkMNvatNgzSR4sB13DJUQVRSNFBGS0w4RlU2MzJCTlAxUEg2NVlUSSQlQCN0PWcu) or email [training@revealdata.com](http://training@revealdata.com) and our team will take care of it for you. We'll reset your password and send you a temporary one so you can get back in. After logging in, you can set a new password of your own from **My Account**. ****How do I change my Reveal Academy email address?**** Submit a request through the [Reveal Academy Support Form](https://forms.cloud.microsoft/pages/responsepage.aspx?id=DELa8H9bKES4VczyjtlgpBy2CkMNvatNgzSR4sB13DJUQVRSNFBGS0w4RlU2MzJCTlAxUEg2NVlUSSQlQCN0PWcu) or email [training@revealdata.com](mailto:training@revealdata.com) and our team will take care of it for you. Please include your current (old) email address and the new email address you'd like on file. > [!WARNING] > Important > > If you already have a Reveal Academy account, please keep your email up to date rather than creating a second account. Accounts created under different email addresses cannot be merged later. ****Can I merge two of my Reveal Academy accounts?**** No; accounts created under different email addresses cannot be merged in Reveal Academy. If you already have an account, please keep its email address up to date rather than creating a new one when you enroll in additional courses. ## Billing and enrollment ****Can I get a refund for a course or exam purchase?**** Submit a refund request through the [Reveal Academy Support Form](https://forms.cloud.microsoft/pages/responsepage.aspx?id=DELa8H9bKES4VczyjtlgpBy2CkMNvatNgzSR4sB13DJUQVRSNFBGS0w4RlU2MzJCTlAxUEg2NVlUSSQlQCN0PWcu) or email [training@revealdata.com](mailto:training@revealdata.com) with your order details (what you purchased and when). Our team will review your request and follow up with you directly. ****How do I purchase bulk Reveal Academy enrollments for my team?**** Bulk enrollment purchases (for multiple employees at once) aren't done through the individual student checkout — they go through a short request process: 1. Complete the Bulk Enrollment Purchase Request Form. 2. Our team will send an invoice for the number of enrollments requested. 3. Once the invoice is paid, we'll create a coupon code covering the specific course and number of enrollments, and send it to you along with instructions. 4. Have each employee create their own free student account in Reveal Academy first, then apply the coupon code at checkout to enroll at no charge. If you have any questions along the way, just reach out and we're happy to help. ## Coupon codes ****Who is eligible for exam coupon codes?**** Reveal Academy courses are free for everyone, but certification **exams** carry a fee. Many organizations — customers, prospects, contractors, and academic institutions — are eligible for a coupon code that waives this exam fee for their team. Coupon codes are issued by the Reveal Academy team; they aren't something you can generate yourself on the site. ****How do I use my coupon code?**** 1. Go to Reveal Academy and click **Create Account** to set up your free student profile (no credit card required). 2. Once logged in, select **Catalog** to browse courses and certification bundles. 3. When you reach the Checkout Page for a paid certification exam, click **Have a Coupon**, enter your code, and the fee will be waived. ****I haven’t received my coupon code, how do I find it?**** Submit a request through the [Reveal Academy Support Form](https://forms.cloud.microsoft/pages/responsepage.aspx?id=DELa8H9bKES4VczyjtlgpBy2CkMNvatNgzSR4sB13DJUQVRSNFBGS0w4RlU2MzJCTlAxUEg2NVlUSSQlQCN0PWcu) or email [training@revealdata.com](mailto:training@revealdata.com) and our team will take care of it for you. Please include your organization's name and, if known, your Reveal CSM or Account Manager's name — this helps us confirm eligibility quickly. ****Do coupon codes expire?**** Coupon code expiration varies: - Prospect and contractor coupon codes are typically valid for 90 days from issue. - Coupon codes for academic institutions are typically valid for 360 days. - Coupon codes for existing customers typically don't expire. ****Do new Logikcull tech touch customers get a coupon code?**** Yes. New logikcull tech touch customers receive a welcome email when their environment is ready, and it includes a free Reveal Academy coupon code your team can use to complete courses and certification exams at no cost. ## CEC recertification ****What is a Continuing Education Course (CEC)?**** Reveal Academy uses a Continuing Education Course (CEC) process for recertification. If one of your certifications is expiring this year, you're automatically enrolled in that year's corresponding CEC. Taking the course and passing the short quiz at the end renews your certification for an additional 2 years. Check your Student Dashboard to see any CEC you've been enrolled in. ****My Brainspace Administrator certification expired. Why can’t I renew it?**** The Brainspace Administrator certification has been decommissioned and replaced by the updated **Brainspace: Data Analyst** and **Brainspace: Specialist** certification bundles. To maintain an active Brainspace certification, enroll in one of these new bundles from the Catalog. You can read more about what's eligible for renewal on the Reveal Academy Recertification page. ****I have a certification expiring this year, but I wasn’t enrolled in a CEC. What happened?**** You should be enrolled automatically, so this usually means something didn't sync correctly on our end. Submit a request through the [Reveal Academy Support Form](https://forms.cloud.microsoft/pages/responsepage.aspx?id=DELa8H9bKES4VczyjtlgpBy2CkMNvatNgzSR4sB13DJUQVRSNFBGS0w4RlU2MzJCTlAxUEg2NVlUSSQlQCN0PWcu) or email [training@revealdata.com](mailto:training@revealdata.com) and our team will take care of it for you. Include the certification name — we'll confirm it's expiring this year and manually enroll you in the right CEC right away so you don't lose any time. ****How do I renew a certification that’s expiring? (Recertification)**** Renewing an active certification is as easy as taking a short course. Any certification expiring in the current calendar year can be renewed by completing its corresponding Continuing Education Course (CEC): 1. Reveal Academy automatically enrolls you in the CEC that matches your expiring certification — check your Student Dashboard to see it. 2. Complete the CEC. 3. Pass the short quiz at the end to renew your certification for another 2 years. If your certification expired in a previous year (not this year), it can't be renewed through a CEC — you'll need to complete the full certification bundle again from the Catalog. ****I don’t see myself enrolled in the right CEC, who do I contact?**** Submit a request through the [Reveal Academy Support Form](https://forms.cloud.microsoft/pages/responsepage.aspx?id=DELa8H9bKES4VczyjtlgpBy2CkMNvatNgzSR4sB13DJUQVRSNFBGS0w4RlU2MzJCTlAxUEg2NVlUSSQlQCN0PWcu) or email [training@revealdata.com](mailto:training@revealdata.com) and our team will take care of it for you. We'll confirm your certification is expiring this year and get you enrolled. ## Certification and badges ****Why can’t I see certifications I earned prior to 2019?**** Any certifications earned in a classroom setting before 2019 had already expired by the time the current Reveal Academy website was created, so they're legacy records that can no longer be accessed or restored. If you'd like to hold an active, current certification, you're welcome to enroll in the relevant certification bundle in the Catalog today. ****How can I confirm which certifications I’ve earned?**** Submit a request through the [Reveal Academy Support Form](https://forms.cloud.microsoft/pages/responsepage.aspx?id=DELa8H9bKES4VczyjtlgpBy2CkMNvatNgzSR4sB13DJUQVRSNFBGS0w4RlU2MzJCTlAxUEg2NVlUSSQlQCN0PWcu) or email [training@revealdata.com](mailto:training@revealdata.com) and our team will take care of it for you. Include the email address on your Reveal Academy account, and we'll confirm which certifications you currently hold and flag any that need to be recertified. ****Can I get a copy of my certification resent to me?**** Yes. Submit a request through the [Reveal Academy Support Form](https://forms.cloud.microsoft/pages/responsepage.aspx?id=DELa8H9bKES4VczyjtlgpBy2CkMNvatNgzSR4sB13DJUQVRSNFBGS0w4RlU2MzJCTlAxUEg2NVlUSSQlQCN0PWcu) or email [training@revealdata.com](mailto:training@revealdata.com) and our team will take care of it for you. Include your name, the email address on your account, and the name of the certification, and we'll resend your certificate as a PDF along with a shareable link. ****My email, issue date, or expiry date on my certification is wrong. Is the certification still valid?**** Yes! Just submit a request through the [Reveal Academy Support Form](https://forms.cloud.microsoft/pages/responsepage.aspx?id=DELa8H9bKES4VczyjtlgpBy2CkMNvatNgzSR4sB13DJUQVRSNFBGS0w4RlU2MzJCTlAxUEg2NVlUSSQlQCN0PWcu) or email [training@revealdata.com](mailto:training@revealdata.com) and our team will take care of it for you. Let us know which certificate is affected and what needs to be corrected (email address, issue date, or expiry date), and our team will update it for you. ## Exams ****Can I see which exam questions I got right or wrong?**** We don't publish exam answer keys, but we can provide a one-time breakdown showing which questions you got right or wrong (without revealing the correct answers) — useful for knowing what to study before your next attempt. Submit a request through the [Reveal Academy Support Form](https://forms.cloud.microsoft/pages/responsepage.aspx?id=DELa8H9bKES4VczyjtlgpBy2CkMNvatNgzSR4sB13DJUQVRSNFBGS0w4RlU2MzJCTlAxUEg2NVlUSSQlQCN0PWcu) or email [training@revealdata.com](mailto:training@revealdata.com) and our team will take care of it for you. Include the exam/certification name. Please note our team can only provide this analysis once per student, per exam. ****Can I get the answer key for a certification exam?**** No; Reveal Academy does not release answer keys for certification exams. What we can do is provide a one-time list of which questions you got right or wrong, without the correct answers, to help guide your studying (see "Can I see which exam questions I got right or wrong?"). ****How many times can I retake a certification exam?**** You can retake a certification exam up to 3 times without any waiting period. For any retake beyond your 3rd attempt, there's a required waiting period of 1 week before you can attempt it again. This gives you time to review the material before trying again. ****Can I get an additional exam attempt if I ran out?**** Submit a request through the [Reveal Academy Support Form](https://forms.cloud.microsoft/pages/responsepage.aspx?id=DELa8H9bKES4VczyjtlgpBy2CkMNvatNgzSR4sB13DJUQVRSNFBGS0w4RlU2MzJCTlAxUEg2NVlUSSQlQCN0PWcu) or email [training@revealdata.com](mailto:training@revealdata.com) and our team will take care of it for you. Include the exam/certification name, and we'll grant you an additional attempt. > [!NOTE] > Note > > For retakes beyond your 3rd attempt, there's a required waiting period of 1 week between attempts (see "Exam Retake Waiting Period Policy"). ## Membership ****How does the Reveal Academy Membership Program work?**** You can see full details in our [Membership](/reveal/docs/membership) article. Key notes: - You become a certified Scholar by earning at least 4 active certifications — there are no additional requirements beyond what's listed in the Membership article. - Reveal reviews accounts at the end of each month to identify new members and existing members who've reached a new level. If you have questions beyond what’s listed in our membership article, submit a request through the [Reveal Academy Support Form](https://forms.cloud.microsoft/pages/responsepage.aspx?id=DELa8H9bKES4VczyjtlgpBy2CkMNvatNgzSR4sB13DJUQVRSNFBGS0w4RlU2MzJCTlAxUEg2NVlUSSQlQCN0PWcu) or email [training@revealdata.com](mailto:training@revealdata.com) and our team will take care of it for you. ****I have enough certifications for a membership badge, how do I get it?**** Congratulations! Reveal Academy membership levels are based on how many active certifications you hold: - **Scholar**: 4+ active certifications - **Savant**: 6+ active certifications - **Genius**: 8+ active certifications Reveal reviews accounts at the end of each month to identify new members and members who've reached a new level, so your badge may take a little time to appear on your dashboard after you earn a qualifying certification. ****I qualify for membership but haven’t received my badge, where is it?**** Reveal reviews accounts at the end of each month to identify new members and members who've reached a new level, so your badge may take a little time to appear on your dashboard after you earn a qualifying certification. If you still don’t see your badge, submit a request through the [Reveal Academy Support Form](https://forms.cloud.microsoft/pages/responsepage.aspx?id=DELa8H9bKES4VczyjtlgpBy2CkMNvatNgzSR4sB13DJUQVRSNFBGS0w4RlU2MzJCTlAxUEg2NVlUSSQlQCN0PWcu) or email [training@revealdata.com](mailto:training@revealdata.com) and our team will take care of it for you. Let us know your certification count and which level you believe you've reached, and we'll confirm and can send you the badge directly if there's a delay on our end. ## Training programs ****Does Reveal Academy offer live training?**** Yes! In addition to self-paced courses, we currently offer live **Logikcull training** with our instructors: 1. Enroll in the short [Logikcull: Onboarding Bundle](https://revealacademy.revealdata.com/bundles/logikcull-onboarding-bundle) [https://revealacademy.revealdata.com/bundles/logikcull-onboarding-bundle](https://revealacademy.revealdata.com/bundles/logikcull-onboarding-bundle) in Reveal Academy. 2. After completing the bundle, submit any specific questions you have about the platform so our instructors can prepare for your session. 3. Choose whichever weekly live training session works best for your schedule. If you have any questions about this process, submit a request through the [Reveal Academy Support Form](https://forms.cloud.microsoft/pages/responsepage.aspx?id=DELa8H9bKES4VczyjtlgpBy2CkMNvatNgzSR4sB13DJUQVRSNFBGS0w4RlU2MzJCTlAxUEg2NVlUSSQlQCN0PWcu) or email [training@revealdata.com](mailto:training@revealdata.com) and our team will take care of it for you. ****Can I get live or customized Trial Director training?**** Yes. In addition to our [self-paced Trial Director courses](https://revealacademy.revealdata.com/bundles/trial-director-user-cert-bundle) [https://revealacademy.revealdata.com/bundles/trial-director-user-cert-bundle](https://revealacademy.revealdata.com/bundles/trial-director-user-cert-bundle), we offer live and customized training sessions with an experienced Trial Director instructor, Bob Meyers ([bobmeyers@legalsoftwarehelp.com](mailto:bobmeyers@legalsoftwarehelp.com)). Fill out the [Trial Director Live Training Request Form](https://forms.cloud.microsoft/pages/responsepage.aspx?id=DELa8H9bKES4VczyjtlgpBy2CkMNvatNgzSR4sB13DJUNzVENlZOOFU2TjY0UU5EM1NHR1VMSDU4NiQlQCN0PWcu&route=shorturl) [https://forms.cloud.microsoft/pages/responsepage.aspx?id=DELa8H9bKES4VczyjtlgpBy2CkMNvatNgzSR4sB13DJUNzVENlZOOFU2TjY0UU5EM1NHR1VMSDU4NiQlQCN0PWcu&route=shorturl](https://forms.cloud.microsoft/pages/responsepage.aspx?id=DELa8H9bKES4VczyjtlgpBy2CkMNvatNgzSR4sB13DJUNzVENlZOOFU2TjY0UU5EM1NHR1VMSDU4NiQlQCN0PWcu&route=shorturl) and Bob will reach out to coordinate a session with you. ## Reveal Marketplace ****I can’t access my Reveal Marketplace account, who do I contact?**** Marketplace access requires at least 4 active certifications. If you don’t have at least 4 certifications, you cannot access Reveal Marketplace just yet. If you *do* have 4 or more active certifications and still can’t access Reveal Marketplace, submit a request through the [Reveal Academy Support Form](https://forms.cloud.microsoft/pages/responsepage.aspx?id=DELa8H9bKES4VczyjtlgpBy2CkMNvatNgzSR4sB13DJUQVRSNFBGS0w4RlU2MzJCTlAxUEg2NVlUSSQlQCN0PWcu) or email [training@revealdata.com](mailto:training@revealdata.com) and our team will take care of it for you. Once we confirm your account qualifies, we'll get your access set up (or fixed) and follow up with your login details. ****Why can’t I get my Reveal Marketplace gift shipped to me?**** Congratulations on becoming a new Reveal Academy member! Reveal Academy branded gifts can currently only be shipped to a specific list of eligible countries. If the country on your gift claim form isn't on that list, we're unable to ship a physical gift to you at this time — we're sorry for the inconvenience. ****How do I reset my Reveal Marketplace password?**** Submit a request through the [Reveal Academy Support Form](https://forms.cloud.microsoft/pages/responsepage.aspx?id=DELa8H9bKES4VczyjtlgpBy2CkMNvatNgzSR4sB13DJUQVRSNFBGS0w4RlU2MzJCTlAxUEg2NVlUSSQlQCN0PWcu) or email [training@revealdata.com](mailto:training@revealdata.com) and our team will take care of it for you. We'll coordinate a password reset for your Reveal Marketplace account and send you a temporary password. ****My Reveal Marketplace points balance looks wrong, who do I contact?**** Submit a request through the [Reveal Academy Support Form](https://forms.cloud.microsoft/pages/responsepage.aspx?id=DELa8H9bKES4VczyjtlgpBy2CkMNvatNgzSR4sB13DJUQVRSNFBGS0w4RlU2MzJCTlAxUEg2NVlUSSQlQCN0PWcu) or email [training@revealdata.com](mailto:training@revealdata.com) and our team will take care of it for you. Let us know your current membership level (Scholar, Savant, or Genius) if you know it, and we'll verify your certification count and correct your points balance. **How Do I Contact Reveal Academy Support?** Submit a request through the [Reveal Academy Support Form](https://forms.cloud.microsoft/pages/responsepage.aspx?id=DELa8H9bKES4VczyjtlgpBy2CkMNvatNgzSR4sB13DJUQVRSNFBGS0w4RlU2MzJCTlAxUEg2NVlUSSQlQCN0PWcu) or email [training@revealdata.com](mailto:training@revealdata.com) and our team will take care of it for you. Reveal Academy Support Form: [https://forms.cloud.microsoft/pages/responsepage.aspx?id=DELa8H9bKES4VczyjtlgpBy2CkMNvatNgzSR4sB13DJUQVRSNFBGS0w4RlU2MzJCTlAxUEg2NVlUSSQlQCN0PWcu](https://forms.cloud.microsoft/pages/responsepage.aspx?id=DELa8H9bKES4VczyjtlgpBy2CkMNvatNgzSR4sB13DJUQVRSNFBGS0w4RlU2MzJCTlAxUEg2NVlUSSQlQCN0PWcu) Important: Reveal Academy Support addresses questions related to the training platform such as self-paced courses, certifications, and Reveal Academy account issues. For product-related questions, please contact Product Support.