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Search Operators in Onna
- 16 Aug 2024
- 126 Minutes to read
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Search Operators in Onna
- Updated on 16 Aug 2024
- 126 Minutes to read
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In this article:
Operator and Search Term Formats
Dates Operators
Email Operators
Metadata Operators
Source Specific Operators
Confluence Operators
Jira Operators
Slack Enterprise Operators
Zendesk Operators
API Ticket Operators
Operator and Search Term Formats
Boolean Operators
AND: Use of this Boolean operator will combine multiple search operators and their associated terms and will provide only results that match all the operators/terms.
OR: Use of this Boolean operator will return results associated with any search operators and associated terms that are combined using OR within the search query.
NOT: Use of this Boolean operator will exclude results associated with any search operator and associated terms that are listed after ‘NOT’ in a search query.
"has": This Boolean operator specifies that the search should return results that possess the specified attribute or feature. For example, "has:attachment" would return resources that contain attachments.
"is": This Boolean operator specifies that the search should return results that exactly match the specified condition. For example, "is:attachment" will return only resources that are attachments to another parent resource.
Operator Syntax Format
It is important to know that search operator syntax is case sensitive and must be lower-case.
Results for Specific Metadata Fields
To include all results where a specific metadata field is set use an asterisk after your syntax. For example:
from:* will return all results where the “from” metadata field is set.
To include only results where a specific metadata field is NOT set, use an asterisk after your syntax and add the word ‘not’ to the beginning of the syntax. For example:
NOT from:* will return all results where the “from” metadata field is NOT set.
Searching Multiple Terms
To include multiple search terms within your query as an OR statement you can use a ‘,’. For example (Not supported for all syntax/operators):
to:[[email protected], [email protected]] will return all results where the email recipient was either [email protected] OR [email protected]
The above is equivalent to the search - to:[email protected] OR to:[email protected] to return results where the email recipient was either [email protected] OR [email protected].
All text, textkeyword, and keyword fields excluding intitle, intext, identities, exact, near are supported.
Date Term Format
When entering dates use the format MM/DD/YYYY
All time zones are stored in UTC. For example:
(01/01/2020 8PM CST = 01/02/2020 1:00 AM )
(01/01/2020 9PM EST = 01/02/2020 1:00 AM )
(01/01/2020 6PM PST = 01/02/2020 1:00 AM )
Supported characters include: numbers, /
Keyword Term Format
Keyword fields are considered to be a sequence of structured characters, like an email address, UUID, or zip code. When searching a keyword field, the search term must be an exact match.
For example, if you are attempting to find records for the metadata field ‘channel’ with a of value 'global-news’, then you must provide this exactly. ‘global-’ or just ‘news’ and so on would not match.
This is case-sensitive, so /sent would not match a value of /Sent for a field like origin-folder-path.
Text Term Format
Text is a string sequence of characters that represent full-text values. Examples of this include file titles, descriptions, and comments. Fields of type text can be loosely matched, meaning a term like ‘File’ could match a text value of ‘File abc’ or “Document File”, etc.
Additional Notes
Nested quotation marks are not supported. For example: “Steven said “Nope””.
Single words in the ‘All text field’ not surrounded by quotes is considered a variable word. If you enter the word ‘test’ in the search bar with no quotes, you would get results that include, tested, testing, tests, etc.
Date Operators
Field Display Name | Meaning | Syntax | Example | Results | Term Format |
Added to Onna | The date a file was added (or created) in Onna | onna-created-before: onna-created-after: onna-created-on-or-before: onna-created-on-or-after: | onna-created-on-or-before:03/01/2023 | All Documents added to Onna on or before 03/01/2023 | date |
Creation Date | Original resource creation date. If unavailable, then from the embedded metadata. If both are unavailable, the date created in Onna. | created-before: created-after: created-on-or-before: created-on-or-after: | created-on-or-before:03/01/2023 | All Documents created in origin on or before 03/01/2023 | date |
Deleted on | Date of when the resource was deleted in origin | source-deleted-before: source-deleted-after: source-deleted-on-or-before: source-deleted-on-or-after: | source-deleted-on-or-before:03/01/2023 | All Documents deleted on or before 03/01/2023 | date |
Embedded file creation date | The file/resource creation date from embedded metadata within the document | embedded-created-before: embedded-created-after: embedded-created-on-or-before: embedded-created-on-or-after: | embedded-created-on-or-before:03/01/2023 | All embedded documents created on or before 03/01/2023 | date |
Embedded file modification date | The file/resource modification date from embedded metadata within the document | embedded-modified-before: embedded-modified-after: embedded-modified-on-or-before: embedded-modified-on-or-after: | embedded-modified-on-or-before:03/01/2023 | All embedded documents modified on or before 03/01/2023 | date |
Embedded printed date | The last printed date from embedded metadata within the document | embedded-printed-before: embedded-printed-after: embedded-printed-on-or-before: embedded-printed-on-or-after: | embedded-printed-on-or-before:03/01/2023 | All embedded documents printed on or before 03/01/2023 | date |
Expiration date | The date and time that the object should become unpublished | expiration-before: expiration-after: expiration-on-or-before: expiration-on-or-after: | expiration-before:03/01/2023 | All resources that were scheduled to be unpublished before 03/01/2023 | date |
Modification date | The last file modified date in origin. If unavailable, then from the embedded metadata. If both are unavailable, the date created in Onna. | modified-before: modified-after: modified-on-or-before: modified-on-or-after: | modified-on-or-before:03/01/2023 | All Documents modified in origin on or before 03/01/2023 | date |
Modification date in Onna | The date a resource was last modified in Onna | onna-modified-before: onna-modified-after: onna-modified-on-or-before: onna-modified-on-or-after: | onna-modified-on-or-before:03/01/2023 | All Documents modified in Onna on or before 03/01/2023 | date |
Processed date in Onna | Processing date of the resource in Onna; empty if not processed | onna-processed-before: onna-processed-after: onna-processed-on-or-before: onna-processed-on-or-after: | onna-processed-on-or-before: 03/01/2023 | All Documents processed on or before 03/01/2023 | date |
Source created on | The date the record was created in the source | source-created-before: source-created-after: source-created-on-or-before: source-created-on-or-after: | source-created-on-or-before:03/01/2023 | All Document created in a source on or before 03/01/2023 | date |
Email Operators
Important notes related to email operators
Characters supported for email operators include: numbers, letter, symbols, *, " "
Field Display Name
Meaning
Syntax
Example
Results
Term Format
Email bcc
List of email addresses of BCC recipients - the "BCC" (Blind Carbon Copy) field hides the listed recipients from other recipients, providing a discreet way to include additional individuals without revealing their identities
bcc:
Returns results where the "bcc" recipient of an email was [email protected].
text
Email bcc name
Email display names of BCC recipients - the blind carbon copy display name recipient(s) Example: John Doe
bcc-name:
bcc-name:support
Returns all results where support is included as the display name of an email in the bcc field.
text
Email cc
List of email addresses of CC recipients - the "CC" (Carbon Copy) field in an email includes additional recipients who should be informed or kept in the loop
cc:
Returns results where the "cc" recipient of an email was [email protected].
text
Email cc name
Email display names of CC recipients - the carbon copy display name recipient(s) Example: John Doe
cc-name:
cc-name:support
Returns all results where support is included as the display name of an email in the cc field.
text
Email from
Email address of the sender of the email - the "From" field in an email identifies the sender or originator of the email, indicating who initiated the message
from:
from:[email protected]
Returns results where the sender of an email was [email protected].
text
Email from name
The 'from' email display name that sent the email Example: John Doe
from-name:
from-name:support
Returns all results where support is included as the display name of an email in the from field.
text
Email ID
Unique identifier for an email account - the unique message ID used to identify the email *Not available in Gmail
email-id:
email-id:1780939982307436399
Returns all results where email id is '1780939982307436399'
keyword
Email subject
The subject text of the sent email
email-subject:
email-subject:"best email"
Searches the email subject field where the words best email (in that order) exist.
text
Email to
Email address of the recipient(s) to whom the email is addressed - the "To" field in an email specifies the primary recipient(s) to whom the email is addressed
to:
Returns results where the "to" recipient of an email was [email protected].
text
Email to name
The 'to' display name recipient(s) Example: John Doe
to-name:
to-name:support
Returns all results where support is included as the display name of an email in the to field.
text
Metadata Operators
Important notes related to metadata operators
Field Display Name | Meaning | Syntax | Example | Results | Term Format |
Application name | The name of the application that created the document, ie. Microsoft Excel, Word, etc. | application-name: | application-name:Excel | Returns all results where the application name contains 'Excel'. | text |
Author | Name of the author of the resource in origin - the name of the person who created the file, if available | author: | author:Tammy | Returns all results where the author metadata field contains ' Tammy'. | text |
Comments | The value associated with the document's comments field | onna-comments: | onna-comments:example | Returns all results where the onna comments contain 'example'. | text |
Company | Company of record, extracted from metadata in the file from Microsoft Office Documents | company: | company:amazon | Returns all results where company field contains 'amazon'. | text |
Conversation ID | Text identifier field used to identify a conversation | conversation-id: | conversation-id:12345 | Returns all results where the conversation ID contains '12345'. | text |
Conversation name | For conversations with a channel name, the channel name, otherwise a descriptor for the type of conversation | conversation-name: | conversation-name:meeting | Returns all results where the conversation name is 'meeting'. | text |
Conversation type | Type of conversation in origin - categorizes the kind of conversation. For Slack this includes channels, groups (private channels), or DMs (direct messages). For Teams, channels or chat. Other examples: im, dms, mpim, groups, channels, chats (teams) | conversation-type: | conversation-type:DM | Returns all results where the conversation type contains 'DM'. | text |
Detected language | The detected language used within the resource | language: | language:En | Returns all results where the language is 'English'. (Note: these are the ISO 639-1 format (2 letter)) | keyword |
Document UUID | Universally unique identifier assigned to a resource by Onna. (Sometimes referred to as document ID) | document-uuid: | document-uuid:33A74BKT3 | Returns document with the UUID 33A74BKT3 | keyword |
Embedded author | The author from embedded metadata within the document | embedded-author: | embedded-author:"john doe" | Returns all results where the embedded author contains 'john doe'. | text |
Embedded modified by | The last author from embedded metadata within the document | embedded-modified-by: | embedded-modified-by:"john smith" | Returns all results where the embedded modified field contains 'john smith'. | text |
Extension | Resource file extension Example: .pdf, .jpg, .docx, etc. | extension: | extension:pdf | Returns all results where the extension contains 'pdf'. | text |
Extracted text | The extracted text of the resource also known as the "full text" *limited to 10MB in length for search | extracted-text: | extracted-text:"gone fishing" | Returns all results where 'gone fishing' exists within the extracted text of a document. | text |
File name | The file name of the resource | file-name: | file-name:somefile.txt | Returns all results where the file name is 'somefile.txt'. | text |
File size | Size of the file/resource in bytes | less-than-file-size: greater-than-file-size: minimum-file-size: maximum-file-size: | less-than-file-size:100 | Returns all results where the file size is less than 100 bytes. | long |
File title | The title of the file from Microsoft Office Documents | title-microsoft-office: | title-microsoft-office:word | Returns all results where the title contains 'word'. | text |
Folder path | Folder path in the source platform - Top Level Folder | origin-folder-path: | origin-folder-path:/folder | Returns all results where the origin folder path is '/folder' . | keyword (path) |
List of users collected | Users associated with the collection process for the file | targeted-users: | targeted-users:[email protected] | Returns all results where the targeted user is '[email protected]'. | keyword |
MD5 hash | The MD5 Hash of the resource | md5: | md5:abcdef1234567890 | Returns all results where the MD5 hash is 'abcdef1234567890'. | keyword |
Origin tag/label names | The tags associated with a document/resource from various sources. Example: Gmail labels | origin-tag: | origin-tag:important | Returns all results where the origin tag contains 'important'. | text |
Parent creator name | The user name of the user who created the data source that the resource is a part of, if the data source was created under a user account | parent-creator-name: | parent-creator-name:"[email protected]" | Returns all results where the parent creator name is '[email protected]'. | text |
Parent datasource ID | The database identifier of the parent datasource; appears in the url for the resource. Is unique in the path, but not unique across the database. | parent-datasource-id: | parent-datasource-id:12345 | Returns all results where the parent datasource ID is '12345'. | keyword |
Parent datasource title | The title of the resource's parent data source | parent-datasource-title: | parent-datasource-title:example | Returns all results where the parent datasource title contains 'example'. | text |
Parent file type | The type of resource the parent file is to a child Example: if a child PDF file came from a zip, the parent content type would be zip | parent-file-type: | parent-file-type:zip | Returns all results where the parent file type is 'zip'. | keyword |
Parent folder | The name of the parent folder for a resource in its native platform | parent-folder: | parent-folder:"/the_folder_b" | Returns all results where the parent folder contains '/the_folder_b'. | text |
Parent source resource type | The file type of a resource's parent Examples: conversation/slack.channel or post/workplace | parent-origin-type: | parent-origin-type:conversation/slack.channel | Returns all results where the parent origin type is 'conversation/slack.channel'. All Available options: "ticket/github.issue" "ticket/github.pr" "ticket/zendesk" "ticket/generic" "conversation/slack.im" "conversation/slack.mpim" "conversation/slack.channel" "conversation/slack.group" "conversation/hangouts" "conversation/twitter" "conversation/emsteams" "post/workplace" "post/twitter" "channel/slack" "meeting/zoom.meeting" "meeting/zoom.instance" "meeting/zoom.chat" "meeting/zoom.transcript" | keyword |
Parent title | The title of the resource's parent | parent-title: | parent-title:example | Returns all results where the parent title contains 'example'. | text |
Parent user ID | The user id of the user who created the data source that the resource is a part of, if the data source was created under a user account | parent-user-id: | parent-user-id:12345 | Returns all results where the parent user ID is '12345'. | keyword |
Parent UUID | Unique identifier assigned to a parent file resource by Onna | parent-uuid: | parent-uuid:33A74BKT3 | Returns parent document with the UUID 33A74BKT3 | keyword |
Parent workspace ID | The database identifier of the parent workspace; appears in the url for the resource. Is unique in the path, but not unique across the database. | parent-workspace-id: | parent-workspace-id:12345 | Returns all results where the parent workspace ID is '12345'. | keyword |
Parent workspace path | The database path to a workspace including “workspace” such that would be “workspace/workspace-name” by name here, the this means the database name, not title | parent-workspace-path: | parent-workspace-path:/path/to/workspace | Returns all results where the parent workspace path contans '/path/to/workspace'. | text |
Parent workspace title | The title of the resource's parent workspace | parent-workspace-title: | parent-workspace-title:example | Returns all results where the parent workspace title is 'example'. | text |
Parent workspace UUID | The unique database identifier of the parent workspace. It is unique across the database. | parent-workspace-uuid: | parent-workspace-uuid:abc123 | Returns all results where the parent workspace UUID is 'abc123'. | keyword |
Path to original file | The path to the original file in its native platform | origin-path: | origin-path:"/Onna/test/example/file_1.txt" | Returns all results where the origin path contains '/Onna/test/example/file_1.txt'. | text |
Processing exception | The processing exception received if there is an exception generated during processing. Learn more about Onna Processing Exceptions | processing-exception: | processing-exception:"Download Error" | Returns all results where the processing exception contains "Download Error". | text |
Related users emails | The active email addresses associated with the conversations/comments | related-users-email: | related-users-email:"[email protected]" | Returns all results where the related user email is '[email protected]'. | text |
Related users names | The active user names associated with the conversations/comments and expanded users | related-users-name: | related-users-name:"John Doe" | Returns all results where the related user name contains 'John Doe'. | text |
Resource creation size | Size of the file in bytes when the resource was created | less-than-creation-size: greater-than-creation-size: minimum-creation-size: maximum-creation-size: | less-than-creation-size:100 | Returns all results where the creation size is less than 100 bytes | long |
Source ID | The id of the record in the source platform | origin-id: | origin-id:56789 | Returns all results where the origin ID is '56789'. | keyword |
Source creator | User in Onna that created the source - the email address responsible for creating the source | onna-source-creator: | onna-source-creator:[email protected] | Returns all results where the onna source creator is '[email protected]'. | keyword |
Source resource type | Categorizes the resource Example: Slack may include conversation/slack channel, ticket/zendesk | origin-resource-type: | origin-resource-type:conversation/slack channel | Returns all results where the origin resource type is 'conversation/slack channel'. Possible options for search terms using this operator include: • ticket/github.issue • ticket/github.pr • ticket/zendesk • ticket/genereic • conversation/slack.im • conversation/slack.mpim • conversation/slack.channel • conversation/slack.group • conversation/twitter • conversation/emsteams • post/workplace • post/twitter • channel/slack • meeting/zoom.meeting • meeting/zoom.instance • meeting/zoom.chat • meeting/zoom.transcript • slack/canvas • canvas/slack | keyword |
Synced folder or label ID in source | Synchronization identifier in the source system - the folder or label where a resource is located. Examples include channel IDs where Slack conversations are located or folders within Dropbox or Google Drive. | origin-folder-id: | origin-folder-id:12345 | Returns all results where the origin folder ID is '12345'. | keyword |
Tag | Tag value associated with a resource | tag: | tag:important | Returns all results where the tag is 'important'. | keyword |
Title | The brief and descriptive file name of a file/resource | title: | title:sometitle | Returns all results where the title contains 'sometitle'. | text |
Type | The type of file assigned by Onna (e.g. image, conversation, document) | type: | type:image | Returns all results where the type is 'image'. | keyword |
URL to original file | The URL to the file in it's origin platform | origin-url: | origin-url:http://example.com | Returns all results where the origin URL is 'http://example.com'. | keyword |
All Text Fields
When searching across all text fields, the search is run against the following metadata fields:
When searching a keyword/phrase within the search bar, Onna runs the term against 40 metadata fields (see list below). |
author, bcc_mail, bcc_mail_name, cc_mail, cc_mail_name, computed_title.keyword, computed_title.text_edge_ngram, computed_title^5, confluence_labels, contract_number, extension, extracted_text, extracted_text.text_edge_ngram, extracted_text.text_on_whitespace, extracted_text.text_stem, filename_ngram^5, from_mail, from_mail_name, from_mail.keyword, from_mail.text_edge_ngram_extended, id, md5_text, message_id, name, origin, origin_folder.path, origin_id, origin_label_ids, related_users, related_users_emails, related_users_names, related_users.email, related_users.email.keyword, related_users.id, related_users.name, related_users.name.keyword, related_users.user_types, space, space_name, thread_id, thread_name, thread_type, to_mail, to_mail_name, uuid, workspace_id, xtag_names
Parent Source Resource Term Options
"ticket/github.issue"
"ticket/github.pr"
"ticket/zendesk"
"ticket/generic"
"conversation/slack.im"
"conversation/slack.mpim"
"conversation/slack.channel"
"conversation/slack.group"
"conversation/hangouts"
"conversation/twitter"
"conversation/emsteams"
"post/workplace"
"post/twitter"
"channel/slack"
"meeting/zoom.meeting"
"meeting/zoom.instance"
"meeting/zoom.chat"
"meeting/zoom.transcript"
Source Resource Type Term Options
• ticket/github.issue
• ticket/github.pr
• ticket/zendesk
• ticket/genereic
• conversation/slack.im
• conversation/slack.mpim
• conversation/slack.channel
• conversation/slack.group
• conversation/twitter
• conversation/emsteams
• post/workplace
• post/twitter
• channel/slack
• meeting/zoom.meeting
• meeting/zoom.instance
• meeting/zoom.chat
• meeting/zoom.transcript
• slack/canvas
• canvas/slack
Type of Data Operators
Important notes related to type of data operators
Field Display Name | Meaning | Syntax | Example | Results | Term Format |
(Special Operator) "<Keyword>" All text fields | Specific wording match (excluding special characters) - searches multiple fields for the given word or phrase. | "" | "gone fishing" | Returns all results where the exact match 'gone fishing' is found in any of the following fields: author, bcc_mail, bcc_mail_name, cc_mail, cc_mail_name, computed_title.keyword, computed_title.text_edge_ngram, computed_title^5, confluence_labels, contract_number, extension, extracted_text, extracted_text.text_edge_ngram, extracted_text.text_on_whitespace, extracted_text.text_stem, filename_ngram^5, from_mail, from_mail_name, from_mail.keyword, from_mail.text_edge_ngram_extended, id, md5_text, message_id, name, origin, origin_folder.path, origin_id, origin_label_ids, related_users, related usersemails, related_users_names, related_users.email, related_uskeyword, related_users.id, related_users.name, related_users.name.keyword, related_users.user_types, space, space_name, thread_id, thread_name, thread_type, to_mail, to_mail_name, uuid, workspace_id, xtag_names | text |
(Special Operator) @ Identity Identity | The unique identifiers associated with individuals or entities | @identity | @test.user@example.com | Returns all of the documents where '[email protected]' is a member in identity mapped sources | text |
(Special Operator) In title | Title of the resource - computed title of the file; cleans up special characters within the file name | intitle: | intitle:"Help Article" | Returns all results where 'Help Article' is found in title. | text |
(Special Operator) near: Word proximity | The spatial relationship between words or terms in a document (up to 3 terms distance) | near: | near:help,3,desk Note: The order in which you list terms will affect the results you get. For example: near:help,3,desk will search for situations where the term 'help' comes before the term 'desk'. However, near:desk,3,help will earch for situations where the term 'desk' comes before the term 'help'. | Returns all documents where 'help' is within 3 words of 'desk' this searches on the 'All text Fields' syntax. | text |
(Special Operator) intext: In text | Indicates the presence of the term within the text, but not in the title | intext: | intext:example | Returns all results where 'example' is found in text and not the title. | text |
Channel | The name of the channel where users can communicate, collaborate, and share information based on common topics, projects, or teams. | channel: | channel:marketing | Returns all results where the channel is 'marketing'. | keyword |
Custom fields | User-created custom fields for additional metadata or information | cf-<custom-field>value: | cf-testing:example | Returns all results where the custom field 'testing' contains 'example'. Does not support is set/is not set. | text |
Exact extracted text | Specific wording match (including special characters) - searches the extracted text for exact phrases including the special characters. Quotes are required to search the specific character. | exact-extracted-text: | exact-extracted-text:"Are you sure?" | Searches extracted text for 'are you sure?' which includes the '?' | Keyword |
Has | Lists features or components that the resource possesses | has: | has:address has:attachment has:bank-number has:birthdate has:credit-card has:custom-field has:deletions has:editions has:pii has:reactions has:sensitive has:ssn has:tags | Returns all results that include the search term included. For example: has:address will return all resources that include an address. | boolean |
Is | Specifies characteristics or attributes that apply to the resource | is: | is:archived is:attachment is:deleted is:favorite is:held is:shared is:nist | Returns all results that include the search term included. For example: is:favorite will return all resources that are a favorite in Onna. | boolean |
Shared | The user whom the documents were shared with | shared: | shared:[email protected] | Results in all documents that have been shared with [email protected] | text |
Source Specific Operators
Important notes related to source specific operators
Confluence Operators
Field Display Name | Meaning | Syntax | Example | Results | Term Format |
Ancestors of file | The parent pages associated with the file/resource | confluence-ancestors: | confluence-ancestors:"Global Engineering" | Returns all results where the confluence ancestors contain 'Global Engineering'. | text |
Labels | The list of label keywords associated with the space or file/resource | confluence-labels: | confluence-labels:Priority | Returns all results where the confluence labels contain 'Priority'. | text |
Space ID | The text identifier field used to identify the space | confluence-space-id: | confluence-space-id:131074 | Returns all results where the confluence space ID is '131074'. | keyword |
Space name | The name of the space | confluence-space-name: | confluence-space-name:Workplace | Returns all results where the confluence space name contains 'Workplace'. | text |
Space type | Specifies the type or category of the space | confluence-space-type: | confluence-space-type:personal | Returns all results where the confluence space type is 'personal'. | keyword |
Jira Operators
Field Display Name | Meaning | Syntax | Example | Results | Term Format |
Assignee email | The assignee who is currently the owner of the project/issue | jira-assignee-email: | jira-assignee-email:[email protected] | Returns all results where the Jira assignee email contains '[email protected]'. | text |
Project name | The name of the project | jira-project-name: | jira-project-name:"Supply Chain Systems" | Returns all results where the Jira project name contains 'Supply Chain Systems'. | text |
Project type | The type of the project to help categorize the project Examples: software, business, or service desk | jira-project-type: | jira-project-type:business | Returns all results where the Jira project type contains 'business'. | text |
Thread ID | The text identifier field used to identify the project | jira-thread-id: | jira-thread-id:12345 | Returns all results where the Jira thread ID is '12345'. | keyword |
Quip Operators
Field Display Name | Meaning | Syntax | Example | Results | Term Format |
List of folders | The folder id or name that a Quip document belongs to | quip-shared-folders: | quip-shared-folders:751236 | Returns all results where the Quip shared folders are '751236'. | text |
Slack Enterprise Operators
Field Display Name | Meaning | Syntax | Example | Results | Term Format |
Workspace ID | The text identifier field used to identify the workspace | slack-workspace-id: | slack-workspace-id:L8PRZJKA5 | Returns all results where the Slack workspace ID contains 'L8PRZJKA5'. | text |
Workspace name | The name of the workspace in Slack | slack-workspace-name: | slack-workspace-name:"Unit testing" | Returns all results where the Slack workspace name contains 'Unit testing'. | text |
Zendesk Operators
Field Display Name | Meaning | Syntax | Example | Results | Term Format |
Ticket assignee | Individuals assigned to tasks related to the resource in origin | api-ticket-assignee: | api-ticket-assignee:Stephen | Returns all results where the API ticket assignee contains 'Stephen' | text |
Ticket assignee group | The group the ticket is assigned to | api-ticket-assignee-group: | api-ticket-assignee-group:example | Returns all results where the API ticket assignee group contains 'example'. | text |
Ticket category | The category that the ticket is classified as | api-ticket-category: | api-ticket-category:example | Returns all results where the API ticket category contains 'example'. | text |
Ticket description | The section where the user ticket is described in detail | api-ticket-description: | api-ticket-description:example | Returns all results where the API ticket description contains 'example'. | text |
Ticket followers | The followers of the ticket resource | api-ticket-follower: | api-ticket-follower:Stephen | Returns all results where the API ticket follower contains 'Stephen' | text |
Ticket priority | The assigned priority of the ticket | api-ticket-priority: | api-ticket-priority:High | Returns all results where the API ticket priority contains 'High'. | text |
Ticket reaction | The reactions added to a ticket | api-ticket-reaction: | api-ticket-reaction:liked | Returns all results where the API ticket reaction contains 'liked' | text |
Ticket requester | The user who requested the ticket | api-ticket-requester: | api-ticket-requester:Kyle | Returns all results where the API ticket requester contains 'Kyle'. | text |
Ticket severity | The ticket severity | api-ticket-severity: | api-ticket-severity:High | Returns all results where the API ticket severity contains 'High'. | text |
Ticket subcategory | The subcategory that the ticket is classified as | api-ticket-subcategory: | api-ticket-subcategory:example | Returns all results where the API ticket subcategory contains 'example'. | text |
Ticket tags | The list of tags associated to the ticket in the origin | api-ticket-tags: | api-ticket-tags:sample | Returns all results where the API ticket tags collected contains 'sample' | text |
Ticket type | The assigned type of the ticket | api-ticket-type: | api-ticket-type:example | Returns all results where the API ticket type contains 'example'. | text |
Ticket updater | The last user updated for the ticket | api-ticket-last-modified-by: | api-ticket-last-modified-by:Kyle | Returns all results where the API ticket last modified contains 'Kyle'. | text |
API Ticket Operators
Important notes related to API ticket operators
These operators are only able to be used with ticket sources ingested through our platform API. For more information about other types of tickets see information related to our Zendesk operators.
Field Display Name | Meaning | Syntax | Example | Results | Term Format |
Ticket assignee | Individuals assigned to tasks related to the resource in origin | api-ticket-assignee: | api-ticket-assignee:Stephen | Returns all results where the API ticket assignee contains 'Stephen' | text |
Ticket assignee group | The group the ticket is assigned to | api-ticket-assignee-group: | api-ticket-assignee-group:example | Returns all results where the API ticket assignee group contains 'example'. | text |
Ticket category | The category that the ticket is classified as | api-ticket-category: | api-ticket-category:example | Returns all results where the API ticket category contains 'example'. | text |
Ticket description | The section where the user ticket is described in detail | api-ticket-description: | api-ticket-description:example | Returns all results where the API ticket description contains 'example'. | text |
Ticket followers | The followers of the ticket resource | api-ticket-follower: | api-ticket-follower:Stephen | Returns all results where the API ticket follower contains 'Stephen' | text |
Ticket priority | The assigned priority of the ticket | api-ticket-priority: | api-ticket-priority:High | Returns all results where the API ticket priority contains 'High'. | text |
Ticket reaction | The reactions added to a ticket | api-ticket-reaction: | api-ticket-reaction:liked | Returns all results where the API ticket reaction contains 'liked' | text |
Ticket requester | The user who requested the ticket | api-ticket-requester: | api-ticket-requester:Kyle | Returns all results where the API ticket requester contains 'Kyle'. | text |
Ticket severity | The ticket severity | api-ticket-severity: | api-ticket-severity:High | Returns all results where the API ticket severity contains 'High'. | text |
Ticket subcategory | The subcategory that the ticket is classified as | api-ticket-subcategory: | api-ticket-subcategory:example | Returns all results where the API ticket subcategory contains 'example'. | text |
Ticket tags | The list of tags associated to the ticket in the origin | api-ticket-tags: | api-ticket-tags:sample | Returns all results where the API ticket tags collected contains 'sample' | text |
Ticket type | The assigned type of the ticket | api-ticket-type: | api-ticket-type:example | Returns all results where the API ticket type contains 'example'. | text |
Ticket updater | The last user updated for the ticket | api-ticket-last-modified-by: | api-ticket-last-modified-by:Kyle | Returns all results where the API ticket last modified contains 'Kyle'. | text |