---
title: "Public Portal vs. Agency Portal"
slug: "public-portal-vs-agency-portal"
description: "Describes the difference between the Public Portal and Agency Portal, and provides linked resources to additional articles."
updated: 2026-10-14T14:06:45Z
published: 2026-10-14T14:06:45Z
canonical: "docs.revealdata.com/public-portal-vs-agency-portal"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.revealdata.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Public Portal vs. Agency Portal

There are two primary portals associated with the Logikcull for Public Records: the **Public Portal** and the **Agency Portal**.

## Public Portal

![City of Townsville public records portal offering document requests, request tracking, and released document searches.](https://cdn.us.document360.io/3e21d801-ca9f-4c51-93db-9cbd32741f3d/Images/Documentation/LPR_Public Portal_Oct26.png)

The **Public Portal** allows anyone to submit a records request, check the status of their request at any time, and view released documents, all without needing to create an account.

For more information on how to use the Public Portal, please read the following articles:

- [Submit a Request](/logikcull-for-public-records/docs/submit-a-request)
- [Track Your Request Status](/logikcull-for-public-records/docs/track-your-request-status)
- [View Released Request Docs – Reading Room](/logikcull-for-public-records/docs/view-released-request-docs)

## Agency portal

![City of Townsville agency dashboard showing request counts, filters, statuses, deadlines, assignees, and actions.](https://cdn.us.document360.io/3e21d801-ca9f-4c51-93db-9cbd32741f3d/Images/Documentation/LPR_Agency Portal_Oct26(3).png)

The **Agency Portal** is where an agency’s request officers review incoming requests, communicate directly with requesters, coordinate document retrieval, and release records. Records officers need their own account to access the agency portal.

When a requester submits a request through the Public Portal, it appears immediately in the Agency Portal. The assigned records officer is then able to review the request, send an acceptance or declination and, if accepted, coordinate document retrieval and release. Any changes in request status are immediately reflected in the Public Portal so requesters can stay on track with request updates.

For more information on navigating and using the Agency Portal, see the articles in the following folders:

- [Managing Requests](/logikcull-for-public-records/docs/managing-requests-1)
- [Reporting](/logikcull-for-public-records/docs/reporting)
- [Administration](/logikcull-for-public-records/docs/administration)