---
title: "Frequently Asked Questions"
slug: "frequently-asked-questions"
updated: 2024-09-06T09:32:25Z
published: 2025-07-10T14:38:22Z
canonical: "docs.revealdata.com/frequently-asked-questions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.revealdata.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

### How can I access files if my expiration link has expired?

If you do not access a shared production before it expires, you will not be able to access the shared files and will need to reach out to the user directly to ask them to re-share files with you.

![](https://cdn.us.document360.io/3e21d801-ca9f-4c51-93db-9cbd32741f3d/Images/Documentation/frequently-asked-questions-image-luwp0fc6.png)

### If I added the Shared files to my Project via InstantReview, will I be able to see these files after my access expires?

If you have added a shared production to a Project for review via InstantReview, you will retain access to the shared files even if the share is expired. You can simply click **View in Project** under the **My Shares** page to access the files.

![](https://cdn.us.document360.io/3e21d801-ca9f-4c51-93db-9cbd32741f3d/Images/Documentation/frequently-asked-questions-image-9lo6ugt1.png)

## Walkthrough Video

[ShareSafe_ Accessing and Sharing Production Files](https://cdn.us.document360.io/3e21d801-ca9f-4c51-93db-9cbd32741f3d/Images/Documentation/ShareSafe_%20Accessing%20and%20Sharing%20Production%20Files.mp4)

## Troubleshooting Shared Downloads

### **Why can't I review my ShareSafe file in Logikcull?**

For a shared file to be compatible with InstantReview, it must:

1. **Have been created on or after** 11/26/19.
2. **Be contained in a single ZIP volume** (no multi-part ZIPs).
3. **Include a load file**. Load file should at the least contain fields for bates/control numbers and text/native file links (if applicable).
4. **Images named as Document Number** (not as 'original filename'.)
5. If applicable, **Natives named as Document Number** (not as ‘original filename’.)
6. **Total size** is under 100 GB of data (anything over 100 GB of data will not be able to be shared using IR).

If you are unable to review a file shared with you because it is incompatible, we suggest asking the producing party to recreate and share a new Download that complies with the specifications outlined above. If the producing party needs help with recreating the production, they can reach out to our Support team at [support@revealdata.com](mailto:support@revealdata.com)

**⚠️ Warning:** A load file with duplicate field names (e.g., duplicate Begin/End document numbers from multiple productions with the same name) will not be compatible with InstantReview. This can be prevented by either re-naming or excluding duplicative field names.

### **An invitation was forwarded to me and I need access to the file.**

ShareSafe invitations are strictly available only to the individual recipients specified by the sender. **You will not be able to view the file if:**

- Have not received an invitation to view, or
- You received a forwarded message containing an invitation to access a file but the message was not originally sent directly to you.

**Here are some options you might consider:**

1. If the original recipient created a Logikcull project to view the file, make a request to the original **recipient** to add you as a **user** in that project; or
2. Make a request to the original **sender** to **share** **the file** with your email address.

### **I'm being prompted to sign into Logikcull when I click on an invitation.**

If you are brought to a login page but have not yet set up a user account, it's likely because you've clicked on an expired invitation link. The fastest way to resolve this is to create a new user account at [app.logikcull.com/signup](https://app.logikcull.com/signup), ***making sure to use the exact same email address that received the invitation to access the file.*** Once you've established login credentials, you should be able to [follow the instructions](/logikcull/docs/accessing-and-sharing-production-files) to view the shared file within Logikcull.