Troubleshooting

You do not have Microsoft Exchange Admin Permissions

If you see this screen when you attempt to login:

This means that the account you are using is not a Microsoft 365 Admin. You will need to reach out to your Exchange Admin to either give you the correct permissions on the Microsoft side or you will need to have an Exchange Admin log in with their email address to set up the integration.

You are attempting to upload but see that you have 0 emails for the email and date range you selected

Please check to confirm that the mailbox you have selected has emails in the date range you have set.

If you have confirmed there are emails to pull for that mailbox in the specified date range, you likely need to delegate full permissions to the mailbox you are attempting to pull from.

Delegating full access to mailboxes

Steps:
1. You as an Exchange Admin, will need to log into the Exchange admin center on the Microsoft side and click on Mail flow and select the user you'd like to collect from:

2. Click the Delegation tab and select to Edit “Read and manage (Full Access)” permissions:

Select the user who is performing the collection (you) to grant full access to the desired mailbox:

3. Confirm delegations when prompted. It can take up to 24 hours on the Exchange side for the changes to process, so you may still see 0 emails until you try the upload the next day.

ℹ️ The steps above will need to be performed for each mailbox you need to upload

💡Tips

You can grant full delegation to all the mailboxes you believe you will need to import from when you set up the integration in order to avoid having to delegate on an upload to upload basis.
You can add an Exchange Admin as an Upload Only User and they can set up the integration and create Microsoft 356 uploads.

Permission Details

The Logikcull app requests consent for the following permissions:

openid

profile

offline_access

user.read

user.read.all

mail.read

mail.read.shared

Permission	Display String	Description	Admin Consent Required	Microsoft Account supported
Baseline Permissions to connect; manage tokens
email	View users' email address	Allows the app to read the users' primary email address.	No	No
offline_access	Access user's data anytime	Allows the app to read and update user data, even when they are not currently using the app.	No	No
openid	Sign users in	Allows users to sign in to the app with their work or school accounts and allows the app to see basic user profile information.	No	No
profile	View users' basic profile	Allows the app to see users' basic profile (name, picture, user name).	No	No
Permissions to list users/custodians
User.Read	Sign-in and read user profile	Allows users to sign-in to the app, and allows the app to read the profile of signed-in users. Also allows the app to read basic company information of signed-in users.	No	Yes
User.Read.All	Read all users' full profiles	Allows the app to read the full set of profile properties, reports, and managers of other users in your organization, on behalf of the signed-in user.	Yes	No

Permissions to work with Email data
Mail.Read	Read user mail	Allows the app to read emails in user mailboxes.	No	Yes
Mail.Read.Shared	Read user and shared mail	Allows the app to read mail that the user can access, including the user's own and shared mail.	No	No

Full reference for graph API permissions: https://docs.microsoft.com/en-us/graph/permissions-reference