---
title: "Troubleshooting Failed Uploads"
slug: "troubleshooting-failed-uploads"
updated: 2026-08-06T20:40:28Z
published: 2026-08-06T20:40:28Z
canonical: "docs.revealdata.com/troubleshooting-failed-uploads"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.revealdata.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Failed Uploads

A failed upload can be caused by one or a variety of different factors. Here are some troubleshooting steps you can investigate:

### Optimize for data transfer.

For file uploads, the first phase - Transferring (i.e., yellow progress bar) - relies on your Internet connection to get documents over to Logikcull for processing. We recommend the following to help move your upload through the transfer stage and into processing:

- Upload from a local drive (i.e., desktop files) as opposed to a shared drive or a thumb drive.
- Plug into a high-speed DSL line (as opposed to WiFi). You can check Internet speed here: [https://www.speedtest.net/](https://www.speedtest.net/)
- Stay logged into Logikcull while the item is transferring. You can adjust computer sleep settings to ensure the system does not go to sleep during the transfer process.
- If you're trying to upload a spanned zip (e.g. items ending in .zip.001 or .z001) [please first extract all parts of the spanned zip](/logikcull/docs/splitting-downloads-and-working-with-multi-part-zip-volumes), starting with the first section, and re-combine the entire volume in a non-spanned format to upload to Logikcull.

### Check for password protection on the file.

If your file is password-protected, Logikcull will load it as a 0 byte file. We recommend decrypting the password protection prior to uploading into Logikcull.

### PST still connected to Outlook.

We typically see best results when uploading PSTs if the item is uploaded from a local drive such as a desktop (vs. a shared drive), and also if the PST is disconnected from Outlook.

To disconnect the PST, Open Outlook > Right-click the Personal Folders file (i.e., the PST) that you want to remove from the Navigation Pane > Click Close Personal Folders.

### Corrupt PST

Fortunately, this can be easily remedied using ScanPST, a program that is meant to specifically address corrupt PST files.

> [!WARNING]
> Important
> 
> **Keep in mind, ScanPST can alter/delete data when used with a damaged PST.** More information about this can be found here: [https://support.microsoft.com/en-us/kb/272227](https://support.microsoft.com/en-us/kb/272227)

## Contacting the Support Team

If you'd like expert guidance on uploading your data, just chat with our support team or email [support@revealdata.com](mailto:support@revealdata.com).