Is a particular Zendesk subscription level required to connect to Onna? No particular subscription level is required. However, lower-tier subscriptions have a lower API rate limit so it could affect the collection speed. In what order does Zendesk sync …

In this article : Overview How to Navigate Sites From the Landing Page How to Navigate Sites From Inside the eDiscovery App Overview As an Onna user, you can be a member of several sites. When someone adds you as a …

In this article : Microsoft Outlook Overview Microsoft Outlook Requirements How to Connect and Collect Using Microsoft Outlook Microsoft Outlook Overview Connector Features Authorized Connection Required? No Is identity mapping supported? No Audit logs available? Yes Admin Access? No Supports a …

Items included in the August 2024 release. Key Feature Highlights Conversation Topic and Conversation Description have been added as searchable metadata fields. Release Detail Issue Type Category Summary Description New Search “Conversation topic” and “Conversation description” have been added to …

Does the O365 connection support the discovery and transfer of Teams data? We have Microsoft Teams available as a separate integration for Onna to support Teams data. Please visit our Help Center to learn how to collect from Microsoft Teams …

Getting Started Jira is a project management and issue tracking platform used mainly by software development teams. Onna directly connects with Jira's API to collect all information in native format. To collect from Jira on-premise you will need …

accounts. If you have any questions regarding the activities conducted by these accounts, please feel free to reach out to our support team. What are common role setups for IT and Non-IT departments? IT are Admins; Users are Members …

In this article : Confluence Overview Confluence Requirements How to Connect and Collect Using Confluence Confluence Overview Confluence is a team content collaboration software. Onna supports Confluence Cloud and Server version 5.7 and up. Onna connects directly with the API …

In this article you will learn : How to Tag a Workspace How to Tag a Source How to Tag Files Managing Tags Tags are freeform metadata you can use to label workspaces, sources, or files, in Onna. Once applied to …

appears. Step 3 : After selecting ‘Revoked’ you’ll see a pop-up appear asking you to confirm that you want to revoke credentials from the user. To confirm, click the red ‘Revoke’ button. How to Revoke All Access for …

New Features ●      My Plan Data Summary Page The new ‘My plan’ page, found in the Usage Metrics application is now available. This page offers Onna admin the ability to quickly check their site data usage at any time without …

name of your desired identity. Once you begin typing the identity's name it should pop-up in the menu below your search. Once selected all files associated with that identity should populate in your results. Identities and Preservation Identities …

Data visualization allows you to quickly understand the types of documents available in your case. How to Access Data Visualization The Results View icon is located in the upper right corner of your screen. Click the down arrow to access …

SAML and SSO: You can delete your own SAML and SSO configuration in Onna from the Admin preferences. To get started, open the Admin Preferences → Account → SAML with the proper administrator user. Click on Identity Provider and from the dropdown …

In this article: Common Search Scenario Overview Conversation Search Scenarios Participant Search Scenarios Email and User Account Search Scenarios Common Search Scenario Overview While Onna’s search functionality allows for searches that are extremely simple to highly complex, we’ve …

In this article you will learn: How to reset your password Onna password requirements How to Reset Your Password At times you may need to reset your password. To do so, you must be logged out of your site. Once …

In this article : Source Audit Logs Overview How to View Source Audit Logs Source Audit Logs Overview Inside the Onna platform, we offer two types of audit logs to you. One type of audit logs are platform audit logs, which …

confirm access to all content is appropriate. In addition, do not include PHI in any custom invitations to users notifying them of an invitation to join your site or access data in Onna. Onna Connectors . Onna provides connectors to 3rd …