The Messages panel provides a full chronological history of all communications between the agency and the requester for this request, and a compose area for sending new messages.
Each message appears as a chat bubble. Your own messages appear in dark teal bubbles; the other party's messages appear in white/light bubbles.
Sending a message
In the Compose Message area, type your message. The rich text toolbar supports Bold, Italic, Underline, Strikethrough, Headings, bullet lists, numbered lists, blockquote, link, and code formatting.
Optionally, click Presets to insert a pre-configured message template. Templates are configured in Settings: Message Presets.
Optionally, click Attach to add a file.
Optionally, click Preview to review the message before sending.
Click Send Message.
Send Message posts the message to the portal thread and sends an outbound email notification to the requester. When the requester replies, you'll receive a New requester message email notification with a preview of their message and a View conversation button linking directly to the request.