Internal Notes is the agency's private scratchpad for a request. Notes are visible only to agency staff and are never shown to the requester.
Adding a note
Type your note in the Add an internal note... field.
Click Add Note.
Internal notes use plain text only — there is no rich text toolbar or file attachment option. For formatted messages or attachments, use the Messages tab instead.
Editing a note
Each note displays the author's email address, a timestamp, and the note text. Click the pencil icon on a note card to edit it after it has been saved.