Reveal Hold SMTP options

Legal Hold Communications

Allowing Reveal Hold to send email with legal hold notification requires the configuration of an outgoing email server using SMTP (Simple Mail Transfer Protocol). We have four configuration methods for connecting our application with an SMTP server.

#1 Using Customer SMTP Email Server Via Service Account

This approach utilizes a service account to authenticate directly with the customer’s SMTP host. This is compatible with token-based authentication as well as standard Auth credentials.

To configure Reveal Hold and connect directly to the SMTP host, agents must be able to authenticate using any email service account and password. This method is configured with its own sender email address (example: [email protected]).

#2 Customer doesn’t want to use their SMTP but use their email address.

Reveal Hold can configure the email identity of the Customer. Below are the basic steps that will be followed.

1. Customer should create a valid email address and mailbox and share the email address with Reveal Hold team (example: [email protected])

2. The Reveal Hold team will add the given email on AWS verified identities.

3. An email notification will be sent to the given email box from AWS to verify the Simple Email Service (SES).

4. Customer user verifies and confirms the link in the email that AWS sends to accept the email as a verified sender.

5. Reveal Hold team uses AWS access key ID and secret access key in application configurations.

NOTE: Reveal Hold doesn’t require any password for this email address.

Now all the email notifications sent from the Reveal Hold application will be delivered from the registered email provided (example: [email protected]).

#3 Reveal SMTP Server

Reveal offers the option to have the email generated from our Reveal Hold SMTP server. Reveal will enable Reveal Hold to transmit emails directly from the Reveal domain with a configuration of [email protected]. Customer may need to whitelist this email address if your organization has an email monitoring system, or include an SPF record.