When encountering upload failures, users should first click the “Retry” button to attempt the upload again. Most intermittent issues, such as temporary network interruptions, can usually be resolved by retrying.
If the issue still persists, check the following common issues and its solutions:
Issue | Description | Recommended Solution |
|---|---|---|
Corporate VPN and Security Software | Strict corporate security policies, particularly on a VPN, can block the connection required by the Upload Manager. Reveal cannot control these client-side security constraints. | The user’s internal IT or Security team should be engaged to whitelist the Upload Manager application, ensuring it is trusted and permitted to establish connections for uploads. |
Antivirus Interference | Antivirus (AV) software can incorrectly identify files as malicious during the upload process. The AV may remove or quarantine these files, causing the upload to fail. | Adjust your antivirus settings to prevent interference with the upload process. You can configure the AV to ignore the Uploader’s activity. |
Network Instability | Unstable or poor network connections can interrupt the file transfer, leading to a failure. | Ensure a stable internet connection is active. If using a wireless network, consider moving closer to the access point or using a wired connection for large uploads. |
Upload Configuration | In some network environments, attempting to upload too many files simultaneously can lead to instability and dropped connections. | Lower the “Concurrent Uploads” setting within the Upload Manager. Reducing the number of simultaneous transfers can improve stability and lead to a more reliable upload experience. |