00:00: This tutorial explains how to use the Analytics Dashboard with Logikcull
00:03: for Public Records to monitor and manage public records requests efficiently.
00:08: The analytics dashboard within Logikcull
00:10: for Public Records
00:11: gives agency staff a real-time view of their public records request
00:15: workload all in one place. At a glance you
00:19: can see how many requests are open,
00:23: How many are new this week?
00:26: How many are overdue? How many are due within the next seven days? How many have
00:31: been closed in the last 30 days?
00:34: Along with performance metrics like average median days to close, the percentage of
00:38: on-time close rate, and the average days to first acknowledgement.
00:42: Summaries, including a monthly volume chart and a status breakdown by stage, make
00:47: it easy to spot trends and bottlenecks without digging through individual records.
00:51: To filter your dashboard,
00:52: use the date range filter option combined with the Date Field dropdown menu to
00:57: filter your view by timeframe.
01:00: You can also filter by Department, Request Type, or Agency user.
01:06: You can also generate a series of standard reports, such as the workflow status
01:10: report
01:11: that tells you the request volume by request status.
01:14: The report includes detailed information about each request.
01:22: Other reports are available including the "Aging & SLA",
01:25: Assignee Load, Department Volume, Productivity, & Operational Volume.
01:31: Each report includes detailed information that can be useful when managing the
01:35: overall request workload for your agency.
01:39: More information about each report is available within the Reports section of the
01:43: knowledgebase.