The Clarification Questions tab lets agency staff send questions to the requester when additional information is needed to process the request — for example, to narrow a broad scope or confirm a specific date range.
Adding questions manually
Click + Add question.
Type your question in the text field that appears. Repeat for each additional question.
Click Send to requester.
A Sent to requester indicator appears once the questions have been delivered. The requester receives a New message available email notification and can reply directly from the Track Request Status screen. Their reply appears in the Messages thread.
Generate questions
The Generate questions button can suggest clarification questions automatically based on the request content. This feature requires AI analysis to be enabled for your agency. Contact your administrator if you see "AI analysis is not enabled for this agency."