The following table presents a list of fixed bugs that have been identified as requiring a specific follow-up action by the user after it was resolved. If you encountered any of the below bugs, follow the steps in the Actions to Take column as instructed.
This list will be updated with every new release and patch release, if necessary. All actions to take will be purged from the list after six months from the fix version’s release date.
Internal Reference ID | Fix Version | Release Date | Category | Issue Description | Action Item |
|---|---|---|---|---|---|
RENT-27724 | 2026.9.3 | 11/5/2026 | Tags | Tags applied in the Document Viewer now appear in the Grid and in tag search results, even when a field’s multi-value setting differs between the project database and the search index. Previously, this mismatch would prevent tag updates from reaching the Grid and search results, and some multi-value fields would save incorrect values. Tag and field updates now follow how each field is defined in the search index. | Re-index data. |
PROC-10688 | 2026.9.3 | 11/5/2026 | Indexing | Fixed an issue where manual processing index jobs would include files from processing jobs that were still running. These files are now indexed automatically once their jobs complete. | Re-index Elastic for job or project if this scenario is encountered. |
PROC-10682 | 2026.9.3 | 11/5/2026 | Indexing | Fixed an issue where replacing a PST file that failed during archive extraction would cause only some of the replacement file’s documents to be indexed. The processing index job now indexes all expanded files from the replacement, excluding filtered files, so the Processed Files tab shows accurate counts without deleting and rebuilding the index. | Re-index Elastic for job or project if this scenario is encountered. |
RENT-27696 | 2026.9.2 | 11/4/2026 | Indexing | Metadata indexing no longer fails when Has Emoji values are stored as text, such as TRUE, FALSE or F. Previously, these values would cause metadata indexing to fail for every document in affected projects, so documents would open in Review with all of their fields blank. | Re-index metadata. |
PROC-8592 | 2026.9 | 11/3/2026 | Export | Improved Natives Only exports so that native files from PST files and Microsoft Teams data stored as RSMF and PST files are exported successfully. Previously, these native files would remain in Pending indefinitely, and in some cases PST files would be marked as successful even though no native files were exported. | Re-attempt export. |
PROC-9003 | 2026.9 | 11/3/2026 | Imaging | Corrected the job type shown when relaunching image exceptions for PDF imaging jobs. Previously, the Relaunch Image Exceptions dialog would label PDF imaging jobs as TIFF jobs. The dialog now displays the correct job type for the selected image format. | Re-attempt once again. |
PROC-9139 | 2026.9 | 11/3/2026 | Export | Resolved a bug where base and overlay exports would fail within seconds of starting, without processing any documents, if they included at least one custom field or extracted email metadata field, such as EXEM_PR_MESSAGE_FLAGS. These exports now complete successfully, and the export output includes a column for each selected field. | Re-export. |
PROC-9241 | 2026.9 | 11/3/2026 | Export | Resolved an issue where email metadata custom fields, such as EXEM_PR_MESSAGE_FLAGS, would be created when Field Out Email Metadata was enabled in Project Settings > Email Options but would never receive values for any document. These fields would remain blank in Parent/Child and Overlay exports, even after the data was re-imported. Email metadata custom fields now receive a value for each document during import, and those values appear in Parent/Child and Overlay exports. | Re-export\Overlay values. |
PROC-9323 | 2026.9 | 11/3/2026 | Custodians | Resolved an issue where unassigning an individual subfolder from a custodian would not complete, even after the action was confirmed, and the subfolder would remain assigned. The selected subfolder is now unassigned, and all other assigned folders and subfolders remain unchanged. | Re-attempt assignment. |
PROC-9678 | 2026.9 | 11/3/2026 | Export | Corrected Overlay exports with Live Data Overlay enabled so that they include all documents re-imported under a different custodian in projects that use project-level deduplication. Previously, these exports would leave out duplicate documents, so the Export Summary would display an incorrect count and Review would not show the updated custodian for all affected documents. Live Data Overlay exports now include these duplicates and update every affected document in Review. | Re-run export. |
PROC-9707 | 2026.9 | 11/3/2026 | Export | Resolved an issue where Natives Only exports with PST output would remain In Progress indefinitely without creating a PST file or recording errors in Error Explorer. These exports now complete successfully and produce one PST file for each source PST, containing its emails. | Re-attempt export. |
PROC-8897 | 2026.9 | 11/3/2026 | Export | Resolved an issue where Natives Only exports of email data would fail with a “NATIVES MISSING FROM EXPORT” error in projects that use Aspose as the email processing engine when PST/OST handling was set to PST/MSG. Items extracted from PST files during import, such as emails, calendar items and contacts, would be skipped and their native files would not be copied to the export. These exports now include all items extracted from PST files and complete without the error, and attachments are still handled as before. | Re-attempt export. |
PROC-9067 | 2026.9 | 11/3/2026 | PDF Imaging | Resolved an intermittent error that would cause PDF imaging to fail for Word documents processed with Aspose. Affected documents would fail PDF generation and display the message “PDF imaging failed during document save,” even when they contained no unsupported elements. PDF imaging now completes successfully for these documents. | Re-attempt failed files which failed image conversion. |
RENT-23474 | 2026.9 | 10/26/2026 | Export | Fixed an issue where imported attachment documents would receive incorrect Master Dates that did not match their parent documents. | To correct the Master Date on affected child documents, run the following script against the Processing database, and then re-export or overlay the Master Date field: To correct affected documents that are already in Review, run the following script against the Review database: After running the Review script, run document metadata indexing for all child documents (documents where PARENT_ITEMID is not null). |
PROC-9890 | 2026.9 | 10/26/2026 | Import | Corrected the Sent time in processed email headers so that it matches the document’s stored sent time exactly. Previously, the Sent time in the email header and extracted text was rounded to the nearest minute, which resulted in a difference of up to 30 seconds and seconds that always displayed as :00. The header time would also display in the processing server’s time zone rather than the project’s time zone. The Sent time now displays exactly as stored, in the project’s time zone. Stored metadata values were not affected. | Re-import data. |
PROC-9757 | 2026.9 | 10/26/2026 | Import | An issue where Import jobs would intermittently fail with a SQL 1205 deadlock error during finalization under heavy database contention has been resolved. Deadlock handling during duplicate propagation and hash updates has been improved so jobs can recover from temporary database conflicts and complete without requiring manual resumption. | Delete and reimport affected job. |
PROC-9636 | 2026.9 | 10/26/2026 | Import QC | Previously cleared imports no longer show new QC exceptions after running subsequent OCR jobs or importing additional data. Processing has been updated to properly complete and track Language ID and OCR tasks while preserving cleared Import QC states. | Re-attempt import QC reprocessing. |
PROC-9424 | 2026.9 | 10/26/2026 | Import | Resolved a bug where the Aspose email engine would not populate the ConversationTopic for emails where the thread topic was available. | Re-import affected documents. |
PROC-9418 | 2026.9 | 10/26/2026 | Import | Fixed an issue where the Aspose email engine would not populate SentOnBehalfOf for emails sent on behalf of another user. The delegate/sender name is now captured when available, aligning Aspose email metadata with MAPI. | Re-import affected documents. |
PROC-8854 | 2026.9 | 10/26/2026 | Import | Resolved an issue where imports were becoming stuck during the Dupe Propagation stage. The import process now completes without generating the previously encountered error messages, allowing customers to successfully import files into Discovery Manager. | Resume the import and select the Retry errored tasks checkbox on the resume screen to resubmit the errored tasks. |
PROC-8834 | 2026.9 | 10/26/2026 | Import | Fixed an issue where native files for nested or duplicate child emails were not written to storage during PST import, resulting in “Native Not Found” or S3 404 errors during export. Native file validation and write handling have been updated to ensure these email items are stored correctly and exported with all expected native files. | Re-import affected data. |
PROC-8828 | 2026.9 | 10/26/2026 | ECA | Fixed an issue where archive files would be promoted from Processed Files to ECA. Archives now remain in Processed Files, while only eligible non-archive files are promoted to ECA. | Re-index processing grid. |
PROC-8826 | 2026.9 | 10/26/2026 | Indexing | Addressed an issue where duplicate files were not promoted or indexed when promoting documents from Processed Files to ECA. Duplicate files are now promoted and indexed as separate files, while preventing the same file from being promoted more than once. | Re-index processing grid. |
PROC-8683 | 2026.9 | 10/26/2026 | Processing Grid | Addressed an issue where attachments from replaced errored archives were missing from the Processed Files grid when Suppress Inline Email Images was enabled. Disabling this setting allows all attachments to be processed and indexed correctly. | Re-index processing grid. |
PROC-8682 | 2026.9 | 10/26/2026 | ECA | Resolved an issue where promoting large document sets from the Processed Files grid to ECA would fail with a “Communication with the server failed” error. Large document sets can now be promoted to ECA successfully. | Re-attempt promotion of large document counts. |
PROC-8674 | 2026.9 | 10/26/2026 | Templates | Resolved a bug where the Suppress Inline Email Images option was missing from Global Processing Settings templates. The option is now available throughout the Processing Settings workflow, aligning with project-level configuration. | Re-update global template. |
PROC-8357 | 2026.9 | 10/26/2026 | Processing | Resolved an issue that would cause a SQL error when promoting large volumes of documents through the web UI, including search-scoped exports and other large promotion operations. | Re-attempt large promotions from Processing Grid to ECA or Review. |
PROC-8211 | 2026.9 | 10/26/2026 | Indexing | Corrected a bug where OCR text generated from jobs run in the Processed Files table was not automatically indexed, preventing it from being searchable. OCR text is now indexed upon job completion and available in search results. | Re-index the processing grid. |
PROC-8209 | 2026.9 | 10/26/2026 | Processing | Fixed an issue where archives of NSF files were not extracted during processing. | Re-import affected NSF. |
PROC-8079 | 2026.9 | 10/26/2026 | Processing Grid | The Processing Grid now indexes duplicate files, providing more accurate file counts, complete document-family visibility, and improved search results for fields such as Custodian, Family ID, and Dupe ID. This helps users identify and select the correct files when promoting documents to Review or ECA. QC jobs continue to process only distinct master files, while duplicate index entries are automatically refreshed afterward to reflect updated metadata and processing results, preserving file-specific information such as custodian and family relationships. | Re-index in processing. |
PROC-7922 | 2026.9 | 10/26/2026 | Processing | Resolved a memory issue that would cause processing to fail when handling PST files containing large volumes of Microsoft Teams chat and message data. Processing now handles memory more efficiently so the remaining tasks can continue if an individual task fails. | Re-import data. |
PROC-4927 | 2026.9 | 10/26/2026 | Import | Fixed an issue where encrypted multipart ZIP files would not extract during Import or QC, even when the required password was available in the Password Bank. | Re-import affected encrypted zip files. |
PROC-4712 | 2026.9 | 10/26/2026 | Import | Added support for identifying and extracting soft-deleted emails from PST files using Aspose during Import, including the recovery of their associated metadata and text for processing and review. | Re-import data. |
PROC-4301 | 2026.9 | 10/26/2026 | Processing | Fixed an issue where ScanPST would not repair certain corrupt PST files during processing, even when the files could be successfully repaired using ScanPST manually. | Re-attempt failed reprocessing. |
RENT-24007 | 2026.9 | 10/26/2026 | Indexing | Improved text extraction so that keyword and phrase searches return matches in text files (.txt) that contain hidden control characters, such as vertical tabs, between words or lines. Previously, these characters would be removed during extraction without a space in their place, which joined neighboring words into a single indexed word and caused searches to miss text that was visible in the Document Viewer. Reveal now treats these characters as word or line breaks, so searches return the expected results and Native View PDFs of .txt files display the words with correct spacing. | Re-index data. |
PROC-10460 | 2026.9 | 10/26/2026 | Import | Resolved an issue where .msg emails containing missing address values would fail text extraction when processed with the MAPI engine, preventing them from being reprocessed through QC. Missing values are now handled correctly, allowing affected emails and their attachments to process successfully, with extracted text available in the Selective Set UI. | Affected files would need to be reimported; also possible to make these available for reprocessing in QC via the backend. |
PROC-10253 | 2026.9 | 10/26/2026 | Import | Resolved an issue where Family MasterDate values were incorrectly populated with dates from documents belonging to other families during import, resulting in inaccurate dates in Review and production exports. | Re-import affected data. |
PROC-9737 | 2026.9 | 10/26/2026 | Processing | Fixed an issue where QC File Exception reprocessing would log a “System.NullReferenceException” during Aspose or MAPI text and metadata extraction when an email item could not be loaded. Unloaded email items are now skipped cleanly with a clear message, allowing QC reprocessing to complete without triggering the exception. | Re-process exceptions. |
PROC-9711 | 2026.9 | 10/26/2026 | Export | Fixed an issue where Australian Protocol Review Append exports using project-level deduplication would promote duplicate files to Review when the original files had already been promoted. Review Append exports now correctly identify and exclude previously promoted duplicates. | Affected documents need to be deleted out of Review and Review re-indexed once deleted. |
PROC-9701 | 2026.9 | 10/26/2026 | Import | Fixed an issue where valid TAR archives, would incorrectly return an “unknown tar format” error during processing. Nested archives now extract successfully as standalone files or email attachments, while extraction errors are reported only when the archive cannot be processed. | Re-import affected TAR files to extract. |
PROC-9628 | 2026.9 | 10/26/2026 | Import | Archive and forensic image ingestion now handles processing failures more reliably for L01, GZIP/TAR.GZ, and 7-Zip files. Empty, corrupt, or password-protected files return clear processing and QC errors instead of unhandled system exceptions in Error Explorer. Soft-deleted PST items are also handled without interrupting the extraction of standard folders and email messages. | Re-import data. |
PROC-9575 | 2026.9 | 10/26/2026 | Import | Resolved an issue where certain reply emails with attachments in the Sent Items folder would have missing metadata when processing PST files with Aspose. Aspose now creates EmailMetaData records for all Sent Items messages, consistent with MAPI, with Subject, Date Received, and participant information correctly populated for reply messages. | Re-import affected data. |
PROC-9505 | 2026.9 | 10/26/2026 | Export | Fixed an issue where exporting Lotus Notes (NSF) files configured with Item Level DXL handling and native files enabled would fail at completion with a “NATIVES MISSING FROM EXPORT” error. Child native files are now correctly copied and accounted for during the export process, allowing NSF Item Level DXL exports to complete successfully with all expected native files included in the export package. | Re-attempt affected export. |
PROC-9260 | 2026.9 | 10/26/2026 | Promote to Review | Fixed a bug where Promote to Review jobs ignored the selected PST/OST Handling option and instead used the project’s configured Native Email File Type when promoting review documents. | Re-export and overlay native files. |
PROC-9194 | 2026.9 | 10/26/2026 | Export | Corrected a bug where Processing export jobs would fail to generate DAT load files due to invalid or duplicated file paths, including paths containing semicolons. This would occur when an export was paused, resumed, or retried, causing file paths to be incorrectly combined. Export jobs now retain and interpret file paths correctly. | Re-export. |
PROC-9192 | 2026.9 | 10/26/2026 | Export | Resolved a bug where CreateCloudIndexingJob failed with a SQL syntax error when a project or export job name contained an apostrophe. Cloud indexing jobs now process successfully. | Rename job without this character or reattempt again. |
PROC-9075 | 2026.9 | 10/26/2026 | Import | Fixed a bug where stale 250-character Project Path validation would block child extraction even when the ProcessingStatus.ProjectPath column supported unlimited length. Project path validation now correctly handles longer paths during extraction workflows. | Re-attempt import of affected documents. |
PROC-9055 | 2026.9 | 10/26/2026 | Indexing | Improved error reporting and retry handling during processing index creation. When index creation fails due to issues such as shard capacity limits or connectivity errors, the system now provides the specific root cause instead of a generic timeout message, making failures easier to diagnose and resolve. | Re-index the processing grid. |
PROC-8971 | 2026.9 | 10/26/2026 | Export | Fixed an issue where exporting certain loose email attachments or embedded datasets processed with Aspose would incorrectly log a “The MailMessage is corrupted” error in Error Explorer during Review (Append) or Parent-Child exports. Affected exports now complete without reporting false corruption errors. | Re-attempt export. |
PROC-8913 | 2026.9 | 10/26/2026 | Processing | Fixed a bug where a multi-volume 7z archive contained within a ZIP file was not recognized and extracted correctly during processing. The split 7z archive parts were previously treated as separate loose files instead of being combined and extracted. The application now recognizes multi-part 7z archives inside ZIP containers, combines the archive volumes, extracts the contents, and processes the extracted files successfully. | Re-attempt import. |
PROC-8841 | 2026.9 | 10/26/2026 | Export | Improved the QC process to prevent potential missing text files by updating how existing text files are handled during text re-extraction. Text extraction during QC now completes successfully while maintaining reliable text file availability. | Re-process and re-export or overlay text of affected documents. |
PROC-8649 | 2026.9 | 10/26/2026 | Indexing | Addressed an issue where successfully indexed files continued to display as Not Indexed in the Processing Jobs dashboard after a Discovery Manager hosted Elasticsearch indexing job completed. Processing status now updates automatically when indexing finishes, ensuring the displayed document counts accurately reflect the indexing results. | Reindex processing grid when/if encountered. |
PROC-8630 | 2026.9 | 10/26/2026 | Precessing Grid | Corrected an issue where metadata fields in the Processed Files grid would appear blank after upload, processing, and indexing completed. | Re-index processed files grid. |
PROC-8543 | 2026.9 | 10/26/2026 | Precessing Grid | Resolved an issue where the Index Status column in the Processed Files grid displayed only Not Indexed or Index Error, omitting Indexed and Encrypted statuses. All applicable statuses are now displayed correctly, including Encrypted for password-protected files, and can be used to filter the Processed Files grid. | Re-index processing files grid. |
PROC-8413 | 2026.9 | 10/26/2026 | Processing | Resolved an issue where processing HTML- or RTF-format emails from PST files would duplicate the email body text in the extracted text file, resulting in inflated file sizes and deduplication inconsistencies. Email body text is now extracted once based on the authoritative body format, while plain-text email processing remains unchanged. | Re-import the affected documents to correct the extracted text. Only emails with HTML bodies are affected. |
PROC-8378 | 2026.9 | 10/26/2026 | OCR | Fixed an issue where OCR exceptions did not distinguish between documents with no recognizable text and documents where the OCR process failed completely. Documents are now correctly identified in Import QC, and PDF files that are successfully OCRed are processed and categorized correctly. | Re-process OCR exceptions. |
PROC-8373 | 2026.9 | 10/26/2026 | Archives | Corrected a bug where archive files with a previous failed extraction status remained stuck with ExtractionStatus = 1 during re-imports, causing extraction to be skipped and stale errors to appear in import snapshots even when the overall import job succeeded. During re-import, archive extractions now reset their extraction status to 0, retry extraction, and process successfully instead of being silently bypassed. | Re-import affected documents to correct. |
PROC-8271 | 2026.9 | 10/26/2026 | Export | Fixed a bug where the export engine crashed during BegDoc collision detection when processing hyphenated BegDoc values. Exports using custom prefixes with Review BegDocs containing hyphenated suffixes now complete successfully without errors. | Re-attempt export. |
PROC-7998 | 2026.9 | 10/26/2026 | Import QC | Fixed a bug where RSMF files generated from Microsoft Purview mobile data exports were incorrectly categorized as system files and reported as not-processable exceptions during QC, despite containing valid data. RSMF files are now correctly recognized and processed when their integrity is intact. | Re-import affected files. |
PROC-7842 | 2026.9 | 10/26/2026 | Import | Resolved an issue where an empty ZIP attachment caused subsequent empty attachments to be incorrectly categorized as archive/ZIP files. Empty attachments are now categorized correctly, regardless of previously processed empty ZIP attachments. | Re-import affected files. |
PROC-9602 | 2026.9 | 10/26/2026 | Import | Fixed an issue where emoji characters in Word, Excel, PowerPoint, and PDF documents were replaced with unreadable or incorrect characters in Extracted Text, despite displaying correctly in the native file. Emoji characters are now preserved correctly during text extraction across DOCX, XLSX, PPTX, PDF, and EML files. | Re-import affected documents. |
PROC-9596 | 2026.9 | 10/26/2026 | Processing Job | Processing jobs now recover from temporary database lock contention or SQL deadlocks during batch fetching instead of immediately entering an Errored state with 0 documents processed. Import, QC, OCR, Indexing, and Export jobs automatically retry with increasing wait times, allowing processing to resume once the database contention clears. | Delete and re-import affected jobs. |
PROC-9178 | 2026.9 | 10/26/2026 | Import | Fixed a bug where the Aspose email processing engine would intermittently fail to extract embedded objects from Excel files with Chinese filenames, resulting in missing child documents compared with MAPI processing. | Re-import affected documents. |
PROC-9159 | 2026.9 | 10/26/2026 | Processing Job | Addressed an issue where processing jobs could intermittently fail at startup with 0 documents processed due to a database conflict during internal task recovery. Processing jobs now handle these conflicts without terminating. | Re-submit affected job. |
PROC-9141 | 2026.9 | 10/26/2026 | Import QC | Resolved an issue in Discovery Manager where database contention or lock timeouts during custodian statistics calculations on large datasets would cause Import QC jobs to fail with a misleading transaction rollback error (SqlException 3903). | Re-attempt failed import QC reprocessing. |
PROC-9135 | 2026.9 | 10/26/2026 | Export | Corrected an issue where the SHAHASH export field would contain incorrect values. When SHA256 hashing is enabled, exported SHAHASH values and the corresponding SQL SHAHASH field now contain valid 64-character SHA256 hashes without file extensions. | Re-export or overlay the values for the field. |
PROC-9127 | 2026.9 | 10/26/2026 | Import | Resolved an issue where the Aspose email engine would set the BodyFormat metadata field to Unspecified for processed emails. Aspose now correctly identifies and records the email body format as Plain Text, HTML, or RTF, providing consistent email metadata with MAPI. | Re-import data. |
PROC-2514 | 2026.9 | 10/26/2026 | Import | Corrected an issue where importing an MSG email containing a ZIP attachment with a TXT file would result in a File Recon Error being displayed in the graph. | Re-import affected data. |
PROC-8576 | 2026.9 | 10/26/2026 | Import | Fixed a bug where import jobs would fail with a NullReferenceException (“Object reference not set to an instance of an object”). Import jobs now complete successfully without triggering this error. | Re-import data. |
PROC-10450- | 2026.6 10.15 | 10/15/2026 | Import | Resolved an issue where retrying a Copy task during import would create an unintended duplicate document, leaving related documents stuck in Duplicate Propagation. Copy retries now prevent duplicate records while preserving distinct files with identical content. | Re-import data. |
PROC-10044 | 2026.6 9.30 | 9/30/2026 | Import | Fixed an issue where repeated SQL deadlocks during the OrganizeTask stage would cause imports to error and require manual resumption. Deadlocked operations now continue retrying until successful, allowing the import to proceed as expected. | Delete and re-import affected job. |
PROC-10006 | 2026.6 9.22 | 9/22/2026 | Import | Extracted Text email headers now display email addresses alongside display names and include the Sent Date when available. Previously, these details would be missing from the rendered email header. | Re-import data. |
PROC-9998 | 2026.6 9.22 | 9/22/2026 | Import QC | Fixed an issue where valid PST files would be incorrectly dropped during import with a “Task reached maximum retry attempts” error. Affected PSTs now process successfully and reach Import QC as expected. | Re-import data. |
PROC-9871 | 2026.6 9.19 | 9/19/2026 | Import | Resolved a bug where dupe propagation would assign the parent’s ImportPath to copied child documents. Copied children now retain the correct ImportPath. | Re-import to resolve existing occurrences. |
PROC-9826 | 2026.6 9.19 | 9/19/2026 | Import | Fixed an issue where dupe propagation would fail to resolve duplicate email attachments to their master document when the master was imported as a standalone file. Affected attachments now correctly reference their duplicate master. | Re-import to resolve existing occurrences. |
PROC-9775 | 2026.6 9.4 | 9/4/2026 | Import | An issue where dupe propagation would assign inconsistent MasterDate values to duplicate child documents within a family was resolved. All family members now inherit the MasterDate of the family root, while a duplicate email that serves as a family root inherits the MasterDate of its master document. MasterDate values are calculated according to the project’s configured time zone. | Contact support to run scripts to remediate existing issue documents. |
PROC-9761 | 2026.6 9.4 | 9/4/2026 | Import | Import jobs would fail when a single file could not be resolved and would then repeatedly restart and encounter the same failure during job recovery. Unresolvable files are now filtered without interrupting the import, allowing the remaining documents to process and the job to complete successfully. | Resume the errored job. It will allow it to pick back up and complete. |
PROC-9727 | 2026.6 9.4 | 9/4/2026 | Import | Resolved an issue where nested attachments within embedded email messages could be skipped during Aspose processing when the email matched the MD5 of an item that had already been processed. All nested attachments are now extracted as expected, preventing email families from being incomplete. | Re-import the affected data to correct. |
PROC-9551 | 2026.8 8.26 | 8/26/2026 | Export | Fixed a bug where duplicate documents associated with a filtered inline image were missing ProcessingStatus records, preventing them from being exported to Review or re-extracted during Import QC. Affected duplicates now receive the required processing information and can be re-extracted and exported to Review as expected. | Re-import data. |
PROC-9543 | 2026.8 8.26 | 8/26/2026 | Import | Resolved an issue where imports with a NULL Import Size value would fail with a “SqlException 515 error'“ during processing. Affected imports now complete successfully without the error and correctly report 0 documents imported when no documents are available. | Re-run import for jobs encountering the reported error. |
PROC-9585 | 2026.6 8.19 | 8/19/2026 | Export | Resolved an issue where Review export jobs would fail during finalization with an “Invalid column name ‘OCRLOADEDSOURCE’” error when the export data table did not contain the OCRLOADEDSOURCE column. | Re-attempt export. |
PROC-9495 | 2026.6 8.19 | 8/19/2026 | Reveal Upload Manager | Resolved an issue where the configured Project Time Zone was not applied to Master Date, Master Time, and Master Date/Time fields for data uploaded through Reveal Upload Manager. | Re-upload and import of the documents to correct. |
PROC-9549 | 2026.6 8.19 | 8/19/2026 | Export | Addressed a bug where RSMF conversation chain exports would fail with the “The maximum recursion 1000 has been exhausted before statement completion” error when processing deeply nested conversation hierarchies. These conversation chains now process successfully, allowing documents and the associated load file to be exported as expected. | Re-run export. |
PROC-9483 | 2026.6 8.7 | 8/7/2026 | Imports | Fixed an issue where, under certain conditions during Import/Import QC, some documents could be silently excluded (orphaned) without displaying errors even though the documents still existed in the project. | Delete imported data and re-import. |
PROC-9215 | 2026.6 8.5 | 8/5/2026 | Import | Fixed a bug where custodian folder assignments would silently fail when the import root path was saved with a trailing slash, causing assignments to appear successful but not persist after refresh. Trailing slashes are now trimmed during import creation, folder assignments persist correctly, and appropriate assignment error messages are displayed when no folders can be assigned. | Re-attempt folder assignment. |
PROC-8558 | 2026.6 | 7/22/2026 | Export | Fixed an issue where, after an Imaging job, the Australian Protocol export wrote image paths to a network processing folder instead of S3. | Re-export to generate the correct path values. |
PROC-8550 | 2026.6 | 7/22/2026 | Import | Resolved a bug where archive attachments inside MSG emails failed to extract child items when the same archive had previously been processed in the same project as a standalone import. | Re-import affected archives to properly extract contents. |
PROC-8377 | 2026.6 | 7/22/2026 | Import QC | Addressed an issue where files under QC were incorrectly flagged as “Missing Native” despite previously having valid native files. | Re-process affected documents in Import QC. |
PROC-8341 | 2026.6 | 7/22/2026 | Import QC | Fixed a bug where email attachments containing nested email attachments would fail to extract their child items when hash-matched emails were processed in the same import or QC batch. Child extraction now occurs consistently during both initial import and Import QC reprocessing. | Re-process via Import QC to get the missed attachments. |
PROC-3956 | 2026.6 | 7/22/2026 | Reporting | Fixed an issue where generating an Upload Summary Report would result in a fatal error when an Import QC reprocessing job was running on an archive that was originally imported through an upload job. | Re-run reports. |
PROC-8792 | 2026.6 | 7/22/2026 | Reports | Corrected an issue where the ESI Summary report incorrectly applied deduplication even when the No Deduplication scope was selected. The report now correctly includes all documents in the selected scope without applying deduplication. | Re-run reports. |
PROC-9207 | 2026.6 | 7/22/2026 | Export | Fixed RSMF export chunking to scope 24-hour chunk documents to the individual source RSMF file. Exports no longer include events from other RSMF files or previous import jobs, even when EventCollectionID or ConversationID values are shared. Processing order also no longer affects chunking, ensuring each RSMF file is exported independently. | Re-import the data that has been identified to bring in cross conversational messages with the new code changes to ensure proper handling. |
PROC-9209 | 2026.6 | 7/22/2026 | Export | Corrected an issue where invalid timestamps in RSMF threads would cause threaded messages to be omitted from 24-hour chunk exports. Threaded messages are now rendered correctly even when a child message has a timestamp earlier than its associated parent message. | Regenerate Natives and text via an Export Overlay. |
PROC-8351 | 2026.6 | 7/22/2026 | Import | Resolved an issue where the segmented L01/EnCase imports would fail or log path-related errors due to inconsistent use of LongFileIO and System.IO file operations when processing deeply nested extracted paths. Archive processing now uses consistent long-path file handling, allowing affected imports to complete successfully. | Re-import affected L01 imports to further extract the delta of documents. |
PROC-8847 | 2026.6 | 7/22/2026 | Import | Fixed a bug where DTSearch indexing during import would fail with a foreign key constraint violation when an invalid or missing index reference was used. Import indexing now correctly uses a valid index reference, allowing extracted text indexing to complete successfully and preventing per-document foreign key errors. [IN 2026.6 FOR US, IN A LATER PATCH FOR EMEA/AU] | Re-index existing impacted indexes. |
PROC-9218 | 2026.6 | 7/22/2026 | Import | Resolved an issue where RSMF threaded events sent shortly before midnight were incorrectly rounded to the next day during thread family calculations, causing messages to be assigned to the wrong thread family or treated as standalone. | Re-import affected data. |
RENT-23900 | 2026.5 7.8 | 7/8/2026 | Fields | Increased the Elasticsearch facetability size limit from 400 to 10,240 characters and aligned the File Name field maximum length to 10,240 characters. Text fields with a maximum length of up to 10,240 characters, including Email Subject, are now mapped as facetable, enabling the “Is” operator and tally exports without TermFacet errors or empty result sets while ensuring the File Name field conforms to the supported facetable limit. | Delete index and re-index |
RENT-23785 | 2026.5 7.8 | 7/8/2026 | Export | Fixed an issue where searchable PDF production exports generated PDFs in which only the Bates numbers were searchable. The exported PDFs now preserve searchable text content throughout the document as expected. | Re-run productions. |
RENT-23889 | 2026.5 6.23 | 6/23/2026 | Document Review | Resolved an issue where the X (Clear Selection) button in the document grid selection popup was unresponsive to clicks and did not clear documents selected via checkboxes. The selection now clears as expected. | Clear browser cache after updating. |
RENT-23946 | 2026.5 6.23 | 6/23/2026 | Export | Resolved an issue where OCR/text output files in Production Image Set exports exposed original unredacted content despite redactions being correctly applied to the exported images. Text output now reflects applied redactions. | Re-run production. |
PROC-8779 | 2026.5 6.18 | 6/18/2026 | Processing | Resolved an issue so that processing email exports (dupes or originals) properly export the rendered native path for generated emails – and for loose emails if “format loose emails” is turned on in export settings – and not the original native path. | Re-export affected exports or overlay natives. |
PROC-8653 | 2026.5 5.10 | 6/10/2026 | Export | Fixed an issue where the Export Summary modal displayed 0 documents for Overlay Export in parent-child export scenarios, even when the dataset was correctly assigned to the Custodian and contained documents. | Re-submit the Overlay export. |
PROC-8633 | 2026.5 5.10 | 6/10/2026 | Import | Fixed a bug where import jobs would fail for large datasets due to a SQL truncation error stating: “String or binary data would be truncated.” | Delete import job and re-import to prevent further error or re-process failed data via Import QC. |
PROC-8688 | 2026.5 | 6/1/2026 | Reveal Upload Manager | Fixed an issue where Metadata Preservation was not applied for certain datasets when using Reveal Upload Manager. In some cases, import jobs encountered errors due to specific filenames within a dataset, preventing Metadata Preservation from being applied as expected. When a specific file encounters an error, it is now logged individually and processing continues for the remaining files in the dataset. | Re-upload data to correct or manually update via overlay. |
PROC-8429 | 2026.5 | 6/1/2026 | Import | Fixed an issue where email addresses were missing in the OCR/LOADED text view for MSG files using the Aspose email engine. | Delete and re-import of source data. |
RENT-22103 | 2026.5 | 6/1/2026 | Production | Resolved an issue where the Production Job page count was incorrect when producing from a loaded PDF set. The Production Jobs screen and Load File now correctly reflect the actual page count of the selected PDF set. | Re-run the production job in order to see the proper page counts |
PROC-8432 | 2026.5 | 6/1/2026 | Export | Corrected an issue where Australian numbering did not follow a sequential order based on the selected prefix. | Re-export the documents so they’re properly numbered. |
PROC-8337 | 2026.5 | 6/1/2026 | Import | Fixed a bug where import jobs would immediately fail with the error “There is already an object named ‘Import1’ in the database.” Import jobs are now processed normally without triggering this error. | Re-submit a new import job. |
PROC-8308 | 2026.5 | 6/1/2026 | Export | Fixed a bug where the Document Level checkbox did not behave correctly when switching export types. When the export type is changed to Review Append, the Document Level checkbox is now automatically unchecked and becomes unavailable. When switching back to an export type that supports Document Level, normal behavior is restored, allowing the user to explicitly select or deselect the option. | Delete the previous Review (Append) exports that were inadvertently ran with the “document level” check box and re-exported to correct. |
PROC-8190 | 2026.5 | 6/1/2026 | Import | Improved RSMF processing performance and throughput, making processing faster, more efficient, and better able to scale as project sizes grow. | RSMF’s that have run into problems extracting during import can either be re-imported or re-processed via Import QC to attempt further extraction. This may not resolve all cases, so users should continue reporting issues for further improvements and support. |
RENT-23499 | 2026.5 | 6/1/2026 | Indexing | Fixed an issue where search-based web indexing jobs would report an incorrect total document count, resulting in inaccurate job progress percentages. | Re-index to get the right counts and percentages. |
PROC-8540 | 2026.3 5.29 | 5/29/2026 | Export | Fixed an issue where the File Name field displayed the full file path instead of only the file name when import paths contained underscore characters, despite correct field mappings configured in Discovery Manager. | Re-export or overlay the File Name field for any records impacted prior to this fix. |
PROC-8611 | 2026.3 5.29 | 5/29/2026 | Reveal Upload Manager | Resolved an issue where OS date fields were not updated from the metadata preservation CSV during upload via Reveal Upload Manager. | Re-upload or re-import affected data via Reveal Upload Manager to apply corrected OS date field values. |
RENT-23444 | 2026.3 5.29 | 5/29/2026 | Uploads | Fixed an issue that would cause large OPT/LFP uploads to fail intermittently when processing very high page volumes through the Browser upload method. In some cases, users would see downstream errors such as “File not found” or failed document processing after upload completion. | Retry the image upload through the web browser. |
RENT-23313 | 2026.3 5.21 | 5/21/2026 | Indexing | Increased the indexing timeout window to 60 minutes to better support longer-running jobs. Jobs are now only treated as “stuck” if no activity is received within 60 minutes. Also, the handling of video file extension settings was improved so files without extensions are no longer mistakenly identified as video files. | For the indexing timeout, re-index Spreadsheets or Native PDFs. |
PROC-8549 | 2026.3 5.18 | 5/18/2026 | Export | Fixed an issue where imported attachment documents would receive incorrect Master Dates that did not match their parent documents. | In Discovery Manager, re-export or overlay of the master date field. In Review Enterprise, re-index the updated documents. |
PROC-8422 | 2026.3 5.5 | 5/5/2026 | Export | Fixed an issue where RSMF attachments not present within the 24-hour chunk were incorrectly included in the 24-hour chunk family. | Delete previous imports processing RSMF and re-import. |
PROC-8068 | 2026.3 5.1 | 5/1/26 | Import | Fixed a bug where Master Date values were not consistently populated across 24-hour chunks for RSMF when archives were present in chat events. This would lead to incorrect date filtering results in Selective Sets. | Either delete and re-import the data, or QC the data to start reprocessing. |
PROC-8409 | 2026.3 5.1 | 5/1/26 | Export | An issue where RSMF messages were incorrectly added to 24-chunk message boards during export was resolved. Message boards now correctly include only messages within the same 24-hour chunk and conversation. | Re-run the export or create a new overlay export with the native path selected to ensure the correct native file is applied to the existing document. |
RENT-19675 | 2026.3 5.1 | 5/1/26 | Export | Updated email rendering to ensure consistency between Native View (PDF) and Outlook, and improved metadata handling so the sender’s name is displayed correctly instead of just the domain. | Re-index the affected files. |
RENT-22673 | 2026.3 5.1 | 5/1/26 | Document Viewer | Fixed a bug where email (.msg) files rendered differently in Native View compared to Image View, causing attachments to not display within the email. | Re-index the affected files. |