Indexing Errors

Investigating errors

There are multiple locations where you can examine the reason behind indexing errors. Click any of the below links to visit the article that discusses the feature.

Review Manager
- The Error Log
Reveal Web
- The Alerts panel (Document Viewer)
- The Errors report (Index jobs page)
- The Summary Report (Index jobs page)

Common Errors

Common index errors are represented in the below table, including descriptions.

Error	Description
*Convert Empty**	Conversion of native was successful, but there was no output text.
*Convert Failures**	Error when extracting text and creating html from the native. These are typically corrupt or encrypted files.
Empty Source	The file is empty, so it has no content to extract or convert.
File contains no usable text	Includes non-text searchable files, i.e. non text searchable PDFs or image based files. For PDF-based files, re-OCRing from the Review Grid may extract additional text.
File Conversion is not supported	The source file was not found during indexing.
File type is not supported	A typical error when running Spreadsheet View index on non-excel file types. Best practice is to isolate spreadsheet files and run the Spreadsheet View index. See Generate Native PDF and Spreadsheet Views for more information.
Insert Failures	There was a failure when attempting to add the document’s text to the Elastic Index.
Missing	The native was not found.
Not Defined	The path to the OCR or native is missing. For third party loads, check load file paths.
Not Supported	Error when extracting text and creating html from an unsupported file type.
Too large	The file is larger than the size limits set within the Text Set settings. It’s recommended to download and view these files natively.
Unknown Exception: 4	Rarely seen, usually linked to the Extracted text set index where the document contains no indexable text.

* “Convert” is the process of extracting text and rendering html from the native.

Common Alerts

Common alerts are represented in the below table, including descriptions.

Alert	Description
Annotations removed during bulk re-image	If annotations were applied to the Image view, a bulk re-image will override these annotations if the below settings are checked when submitting the image job.
Document contains no indexable text	The document exists in the project, but no searchable text could be extracted during indexing. Common reasons include non-text searchable PDFs, image based files, 0KB files, corruption, or encryption.
Source file not found during indexing	The source file could not be located or accessed during indexing. The most common reason is incorrect file paths. As a result, it’s text could not be extracted for searching purposes.
Source file was too large to index	The file is larger than the size limits set within the Text Set settings. It’s recommended to download and view these files natively.