In the event you need to restore an archived project, follow the below instructions:
Check the free space of the load machine and validate that there is enough available to hold the compressed archive files.
Contact your CSM if you need to get your space increased.
Download the un-extracted archive files to a unique folder on the Z: drive of your load machine.
This will be all the .tgz, .json, .db, and .txt files.
Send an email to support@revealdata.com with the following information:
The Company and Client name you want to restore the archive under.
The Project name you want the archive restored as.
The location of the archived case files (this will be the path on the Z: drive’s load machine)
The name of the folder that contains the files.
Restored projects will reappear in Reveal in the same state your project existed at the moment of archiving. The restoration process typically takes 3-5 business days, and you will be notified when the restoration is complete.
Perform Index Job and AI Sync
After your archive has been restored by support, you will need to:
Perform an index job so your data can be searched within Reveal and used with other features.
After the index job, an AI Sync will kick-off automatically so your data can be used with Reveal’s data visualizations and other features.
Further information on both processes can be found in our Index Data article and Analytics Sync Process article.